ServiceNow Business Analyst FREELANCE
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location - Portugal
Hybrid - 3 days remote/2 days on site (Porto/Lisbon)
Language - Portuguese and English fluently
For our client we are seeking an experienced Senior ServiceNow Business Analyst to support application maintenance and ongoing projects for a long-term engagement.
This role plays a critical part in bridging the gap between business stakeholders and the ServiceNow development team ensuring solutions are aligned with business needs ITIL best practices and platform capabilities.
Tasks
- Work closely with business stakeholders to gather analyse and document ServiceNow requirements
- Support application maintenance including: Operational support Corrective maintenance Evolutionary enhancements Project-based initiatives
- Analyse existing processes and workflows identifying gaps inefficiencies and improvement opportunities
- Recommend and help implement best practices for: Incident Management Problem Management Change Management Asset Management
- Ensure all solutions are aligned with ITIL principles and organisational policies
- Act as the primary liaison between business users and the ServiceNow development team
Requirements
- 5 years experience as a Business Analyst working hands-on with ServiceNow
- Strong end-to-end knowledge of the ServiceNow platform
- Proven experience with ITSM and CSM
- Solid understanding of ITIL processes and frameworks
- Excellent stakeholder management and communication skills
Are you or anyone you know ready for a new project
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
In Pertemps ERP sprechen wir Ihre Sprache Recruitment zu verstehen ist eine Sache, Sie zu verstehen eine andere. Unsere Berater sprechen mehr als 15 unterschiedliche Sprachen, also egal ob Sie ein Kunde oder ein Bewerber sind, wir verstehen Sie und die Personalvermittlung.
