Senior Product Delivery Associate Lifestyle
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Job Location:
Wilmington, DE - USA
Monthly Salary:
$ 91200 - 140000
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
The Lifestyles Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm including Card and Connected Commerce pillars functional partners and stakeholders from legal risk controls and compliance to maintain an effective oversight and controls environment in accordance with the Firms standards.
As a Senior Product Delivery Associatewithin the Lifestyle team you will be a play a pivotal role in partneringwith Operations Product Technology and Control teams to provide consistent communications drive analysis and reporting. You will deliverseamless resolution of customer issues prioritizing excellent service and swift problem-solving. The role involves analyzing managing and mitigating escalated concerns often requiring coordination with various departments to ensure timely and effective solutions. Additionally providing valuable feedback and recommendations to improve overall operational processes.
Job responsibilities
- Collaborate with Product & Technology to develop and implement solutions that enhance operational efficiency and solve complex business problems
- Work with vendors and external partners to resolve issues related to loyalty points redemptions and program exceptions
- Monitor and ensure compliance with service level agreements to maintain customer satisfaction and company standards
- Participate in initiatives to proactively identify and mitigate risks and maintain operational integrity
- Design develop and implement AI-driven solutions and automation tools to streamline workflows
- Develop trusted relationships with cross-functional stakeholders and support collaboration
- Coordinate and facilitate meetings ensuring clear ownership of action items and providing project progress updates
- Manage operational readiness activities for the successful implementation of new products/features
- Manage communication of status updates to stakeholders and Senior Management
- Track analyze and report on recurring issues and trends to identify issues and improvement recommendations
Required qualifications capabilities and skills
- 3+ years of experience in Product Delivery and/or experience in developing and optimizing processes to enhance issue resolution efficiency
- Strong problem-solving and decision-making abilities
- Exceptional communication and conflict-resolution skills
- Ability to analyze data in different ways and highlight the key messages recommended actions and trends
- Manage competing demands under pressure and manage expectations across both Controls and Operations teams
- Work under tight deadlines and quickly adjust to changing priorities
- Ability to convey complex information clearly and effectively
Preferred qualifications capabilities and skills
- Awareness of Agile principles and JIRA/Confluence experience
- Proficiency with project management tools and techniques
- Systematic organized approach to work
Required Experience:
Senior IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
