Primary Details

Your New Role:

• Provide claims customer service support by answering inbound calls responding to inquiries and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
• Assist in claims handling by gathering and evaluating information maintaining documentation tracking files and resolving issues to meet corporate standards and regulations.
• Communicate claims file status and details with relevant parties to support effective customer service delivery.
• Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
• Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.
• Maintain knowledge of insurance guidelines policy changes and modifications to support accurate claims processing.
• Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
• Process claims accurately and timely ensuring adherence to policies and procedures.
• Participate in training and seek guidance to enhance claims support skills and knowledge.
• Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.

About You:

• Experience in the General Insurance Industry prior exposure to insurance operations claims processes or related administrative functions is preferred.
• Ability to Thrive in a Fast-Paced Environment comfortable managing multiple tasks and deadlines with accuracy and efficiency.
• Strong Independent Working Skills demonstrates initiative and can work with minimal supervision while maintaining high standards of quality.
• Basic claims knowledge and understanding of insurance principles.
• Obtained Certificate of General Insurance (CGI) or its equivalent.

About QBE

What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And with more than 13000 people working across 27 countries our scale means were big enough for your ambitions yet small enough for you to make a real impact.

QBE Asias operations is part of the QBE International Division and has had a presence in Asia for more than 130 years with offices in: Singapore Hong Kong & Macau Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers business partners people and the community. We support ESG efforts through the QBE Foundation which helps to create strong resilient and inclusive communities by focusing investment and efforts on two key areas where we believe we can have the greatest impact climate resilience and inclusion.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.