Customer Service Representative (FULL-TIME wBENEFITS)
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Job Location:
Lansing, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the Smithers team in a FULL-TIME position with BENEFITS (401k retirement plan medical wellness plan HRA/FSA plans vision dental disability life legal PTO vacation sick time holiday pay bereavement leave and more)!
SUMMARY: The Customer Service Representative will interact with customers by addressing inquiries guiding them to solutions answering questions and concerns handling account set up creating and distributing proposals in partnership with project owners and maintaining communication and relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Contact prospective customers and follow up on leads via phone and e-mail.
Complete administrative activities to include client account set up project scoping activities proposal creation and data management activities.
Manage CRM project and lab management databases and sales funnel.
Define key accounts execute and maintain account plans and follow ups with agreed upon metrics.
Review project deliverables upon completion of testing.
Create sales reports and forecasts.
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent (GED) is required.
Associates degree from a two-year college or technical school is preferred.
One (1) year customer service experience is preferred.
OTHER SKILLS AND ABILITIES:
Excellent verbal and written communication skills
Professional service-oriented and problem-solving mindset
Proficiency in Microsoft Office (Word Teams Excel Outlook)
Ability to learn or experience with CRM software
TRAVEL:
Occasional domestic travel is possible.
#PackagingJobs #LI-JW1
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Backed by proven expertise and deep industry experience, our portfolio of trusted scientific services and market insights provide you with clarity - and confidence - for the decisions you make.
