IT Systems Optimization Specialist

Troy, MI - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seekingan IT Systems Optimization Specialist to join our IT Infrastructure team.

Join a team dedicated to modernizing the industry by bringing together the best people processes and technology to strengthen appraiser independence. Help us build the future of our profession!

PURPOSE OF JOB:

This role is responsible for maximizing the value stability and effectiveness of our existing IT platforms by continuously assessing optimizing and streamlining how systems are configured and used. The ideal candidate is hands-on operationally minded and execution-focused-able to identify improvement opportunities reduce recurring issues strengthen monitoring and alerting and drive small-to-mid initiatives to completion through strong coordination and follow-through.

RESPONSIBILITIES:

Essential Tasks:

Evaluate current IT systems and tools to identify gaps inefficiencies and underutilized capabilities; recommend and implement practical optimizations.
Maintain an optimization backlog and help prioritize work with leadership based on impact effort and business needs.
Own monitoring and alerting effectiveness by tuning thresholds reducing noise improving routing and escalation and ensuring alerts include actionable context.
Develop and maintain dashboards and health reporting for infrastructure endpoints and key services; provide leadership-ready summaries when needed.
Track recurring operational issues coordinate resolution and follow through on prevention (including vendor coordination when needed).
Improve IT workflows (incident request fulfillment change verification reporting cadence) to increase efficiency accountability and service quality.
Automate repetitive tasks and operational checks using scripting (PowerShell preferred) and system integrations/APIs to reduce manual effort and improve accuracy.
Support rollout of new features and capabilities within existing systems; ensure smooth adoption and minimal disruption.
Coordinate and run projects end-to-end: scope tasks timelines dependencies and regular status updates.
Partner with internal IT team to align standards tooling usage and operational practices.
Validate changes with testing and post-change checks; document outcomes and lessons learned.
Track and report basic operational metrics trends and KPIs; recommend targeted improvements.
Identify adoption/training opportunities and assess tool utilization to ensure teams are leveraging tools effectively; provide recommendations to right-size consolidate or better leverage existing capabilities.
Provide hands-on support as needed to maintain uptime performance and end-user productivity.

QUALIFICATIONS:

Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
3 years of experience in IT operations systems administration infrastructure support or a similar role focused on improving and maintaining IT systems.
Hands-on experience administering and improving IT platforms (monitoring/alerting ticketing/ITSM endpoint management Microsoft 365/Azure preferred).
Strong troubleshooting skills across Windows environments and core infrastructure concepts; foundational networking knowledge (DNS DHCP TCP/IP).
Experience with monitoring and alerting principles (severity thresholds routing dashboards) and reducing alert fatigue through tuning and standardization.
Working knowledge of scripting/automation (PowerShell preferred) and the ability to build and maintain practical automations and operational checks.
Demonstrated project coordination and delivery skills (scope prioritization dependencies risks stakeholder updates) with a track record of finishing work.
Strong communication and documentation skills including creating runbooks SOPs and clear technical summaries for non-technical stakeholders.
Willingness to work flexible hours based on project needs.

A FEW THINGS WE OFFER:

Competitive salary

Valuable benefits including health dental vision life disability and pet insurance coverage options!

401K with employer matching options

Generous vacation accrual

Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options

Paid Time Off (PTO) & Sick Pay

Inclusive family-oriented culture

Our Core Values:

Roll Up Your Sleeves

No Job Is Beneath Anyone

Do What Is Necessary

Winners Work

Passion To Win

Never Settle

Every Detail Matters

Embrace The Suck

Care And Respect For Family

Support Serve And Trust

Golden Rule

Work Family/Home Family Balance

In order to provide equal employment and advancement opportunities to all individuals employment decisions at Class Valuation will be based on merit qualifications and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity or expression national origin age height weight familial or marital status pregnancy childbirth or a related medical condition ancestry citizenship status disability or handicap veteran status arrest record or any other characteristic protected by applicable federal state or local laws. Our leadership team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits team member activities and general treatment during employment.

This role will remain open for a minimum of 3 days or until filled.

Required Experience:

Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seekingan IT Systems Optimization Specialist to join our IT Infrastructure team.Join a team dedicated to modernizing the industry by bringing together the best people processes and technology...