Front Desk Manager
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Job Location:
Panama City Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
By the Sea Resorts is seeking a dedicated and experienced Front Desk Manager to join our team in Panama City Beach this role you will be the first point of contact for our guests ensuring an exceptional experience from check-in to check-out. You will lead and motivate the front desk team to provide outstanding customer service and maintain smooth daily operations at the reception area.
Responsibilities
- Oversee daily front desk operations including guest registration check-in and check-out processes.
- Manage and schedule front desk staff providing training and support to maintain high service standards.
- Handle guest inquiries complaints and requests promptly and professionally.
- Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
- Maintain accurate records of guest information reservations and payments.
- Monitor and report on front desk performance and guest satisfaction metrics.
- Implement hotel policies and procedures to ensure safety and security of guests and staff.
Requirements
- Proven experience as a Front Desk Manager or in a similar hospitality role.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Familiarity with hotel management software and booking systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Flexible schedule including weekends and holidays as needed.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- Supportive and friendly work environment.
- Employee discounts at resort facilities and amenities.
About the Company
By the Sea Resorts is a premier beachfront resort located in Panama City Beach FL. We pride ourselves on offering guests a memorable vacation experience with exceptional service comfortable accommodations and a beautiful coastal atmosphere. Join our team and be part of a dedicated group committed to hospitality excellence.
Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
The Houseman is responsible for the maintenance and upkeep of the hotel's guest rooms and public areas. They perform a variety of tasks, including moving furnit...
