Project Officer Water Enquiries

Parramatta - Australia

Monthly Salary: $ 113574 - 125720

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you want your work to make a difference for NSW
Working to protect the states environment and heritage.

Opportunity to use your customer service skills to contribute to sustainable water management for the environment and communities of NSW

Temporary role up to 30 June 2026
Full-time at 35 hours per week plus FlexTime
Located in Parramatta or other office location by negotiation with hybrid working supported
Salary relative to experience and ranges from $113574 to $125720 plus Super

The Water Groups Customer and Assistance team are currently seeking to appoint a Project Officer Water Enquiries to contribute to and implement delivery of high-quality customer services stakeholder and community engagement activities. The role contributes to the coordination of customer enquiries integrating the Licensing & Approvals (L&A) customer service with the Water Enquiries team. This is a frontline role answering enquiries that are received by both phone and email.

About You

You are a proactive and customer-focused professional who thrives in a dynamic environment with competing priorities. You bring experience in delivering high-quality customer service and have a strong ability to manage complex and sensitive issues with professionalism and integrity. Building and maintaining positive relationships with diverse stakeholders comes naturally to you and you are skilled at tailoring your message to different audiences.

You are comfortable working collaboratively across teams and can influence and negotiate to achieve positive outcomes. Your ability to think critically and solve problems enables you to manage multiple demands while ensuring timely and effective resolution of enquiries. You embrace technology to improve efficiency and are committed to continuous improvement in processes and service delivery.

Experience using a CRM (Customer Relationship Management) or SRM (Stakeholder Relationship Management) system would be beneficial

For more information read the full Role Description: Project Officer Water Enquiries

Who we are

The Department of Climate Change Energy the Environment and Water(DCCEEW) works to protect the states environment and heritage. It leads the way on climate change driving the sustainable transition to a net zero economy powered by affordable reliable and clean energy.

DCCEEW conserves and protects the states natural environment. It manages the NSW national park estate including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state to support the environment communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

The Water Group leads the NSW Government in providing confidence to communities and stakeholders with the transparent stewardship of water resources provision of services and reforms that support sustainable and healthy environments economies and societies across NSW.

To Apply

If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 28 January 2026 at 11:55pm

Should you require further information about the role please contact Lisa Smiles Manager Customer and Systems via email or mobile.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live work and thrive for everyone. Our workforce represents people of all ages and genders Aboriginal and Torres Strait Islander people people with disabilities the LGBTQI community and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying

Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process please contact our Talent Acquisition Team by emailing contacting Eloise Fleck on(please mention reference number 547165).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at for a yarn.

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Role Description

Required Experience:

Unclear Seniority

Do you want your work to make a difference for NSWWorking to protect the states environment and heritage.Opportunity to use your customer service skills to contribute to sustainable water management for the environment and communities of NSWTemporary role up to 30 June 2026Full-time at 35 hours per ...