Technical Account Manager

This role is located in Somerville MA - We are a hybrid work environment and are in the office 3 days/per week.

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulips cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary Singapore and Israel. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work.

About You:

Were looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM youll bridge the gap between technical expertise and customer success partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

Youll serve as the technical advisor for customers helping them maximize their investment in Tulips no-code platform while ensuring they achieve their operational excellence goals.

Youre passionate about technology customer success and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. Youre excited about helping manufacturers transform their operations using cutting-edge no-code technology.

What skills do I need

Technical Background

• 5-7 years of experience in technical customer-facing roles (Solutions Engineering Technical Consulting or similar)
• 3 Years of Tulip delivery experience at the L4 SOLV level
• Strong understanding of manufacturing operations Industry 4.0 or industrial software
• Experience with APIs system integrations and database concepts
• Familiarity with no-code/low-code platforms preferred
• Ability to travel (estimated 20%)

Communication & Collaboration

• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams

Industry Knowledge

• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

Key Responsibilities:

Strategic Technical Advisory

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture integrations and advanced use cases
• Lead technical discussions with customer stakeholders from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization

Customer Enablement & Growth

• Conduct technical workshops training sessions and platform deep-dives
• Help customers design scalable solutions using Tulips no-code platform
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

Cross-Functional Collaboration

• As a member of the account team you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
• Partner with Product and Engineering teams to communicate customer technical requirements
• Collaborate with Sales Engineering during expansion opportunities
• Support renewal processes with technical value demonstrations

Technical Expertise & Thought Leadership

• Stay current on Tulip platform capabilities industry trends and manufacturing technologies
• Develop technical content documentation and enablement materials
• Participate in customer advisory boards and technical user groups
• Represent Tulip at industry events and technical conferences

Key Collaborators:

• Customer Success
• Product
• Engineering
• Support

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered.

Were building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health Dental Vision Short-term Disability Long-term Disability Life Insurance AD&D Insurance Flexible Spending Account (FSA) Commuter Benefits Parental Leave and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.