Professional Services Manager

At Bitfocus were building more than software were building solutions that help end homelessness and transform communities. As a mission-driven team we strive to live by ourcore values - we lead with care innovate with insider knowledge and celebrate the power of community in everything we take pride in our work support one another and embrace smart risks that drive meaningful impact. We value authenticity curiosity and growth and we believe work should be both purposeful and at Bitfocus plays a role in creating an 11-star experience for our customers. If youre passionate about using your skills to make a difference wed love to have you on the hope you consider bringing your talent and drive and join us in helping end homelessness!

We are seeking a highly motivated and experienced Professional Services Manager to join our Professional Services team. The successful candidate will be responsible for supporting their team of project managers in leveraging technology and data to drive progress in homelessness prevention. They possess expertise in supporting and guiding staff with a strong passion for empowering communities through innovative solutions. Their goal is to utilize their experience to make a meaningful impact on ending homelessness by promoting the effective utilization of technology and data.

Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity or expression veteran status or disability.

THIS IS A FULLY REMOTE FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation including skills qualifications and professional experience which can cause your compensation to vary. This role has an annual targeted total compensation range of $71000 - $135000 which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth learning and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus we are committed to fostering a hiring process that reflects each candidates unique skills experience and perspective. To support a fair and authentic evaluation process the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual) as well as take-home assessments test projects and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation please contact us in advance at We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

Remote Work Setup Requirements

To ensure a productive secure and high-quality work environment all employees must have the following workspace setup before their first day at Bitfocus:

Private & Secure Workspace

• Dedicated Space: You must have a private quiet and secure room that is free from distractions background noise.

Internet Connection & Equipment

• Reliable Provider: Your internet connection must be high-speed and reliable (e.g. Cable DSL or Fiber Optic).
• Minimum Performance Standards: Your wired connection must meet or exceed the following speed and latency requirements (You can run a speed test here):
  • Download Speed: 50 Mbps
  • Upload Speed: 20 Mbps
  • Latency (Ping): 50 ms or less

About the Professional Services Team:

The Professional Services (PRO) team offers consulting analytical and implementation support services with subject matter expertise to help external and internal customers succeed. Our Professional Services staff have extensive experience implementing and supporting Clarity Human Services in many areas including:

• Project planning
• Customer onboarding
• Coordinated entry system design and configuration
• Software configuration
• Software development specification and requirements gathering
• Policy support
• Best practices implementation
• Federal compliance reporting
• Data quality
• Data analytics
• Case management
• HUD HMIS compliance

As a Professional Services Manager you will:

Team Leadership & Development

• Supervision: Supervise a team of project managers and senior project managers providing support feedback and mentorship to enhance project management skills and professional growth.
• Coaching: Coach team members on complex customer relationship building strategic thinking regarding customer needs and decision-making processes.
• Customer-Centricity: Implement and reinforce a customer-centric strategy within the team while making recommendations for enhancing the overall strategy.

Project Execution & Management

• Project Oversight: Manage medium and large projects focusing on complex and politically sensitive initiatives involving multiple team members. Tracks timelines deadlines and project details to ensure all projects meet department and company standards.
• Requirements & Delegation:Gather customer requirements determine the range of project responsibilities and delegate tasks with minimal supervision.
• Documentation: Create comprehensive internal and external documentation including workflow summaries solution comparisons requirements documents SOWs work plans and decision/configuration logs.

Stakeholder Engagement & Collaboration

• Needs Analysis: Work with customer stakeholders to translate their needs and business processes into functional solutions within Clarity Human Services. Ensures alignment between stakeholder requirements and system capabilities through effective collaboration.
• Communication: Provide regular updates to Bitfocus staff and customer stakeholders ensuring all parties are informed about milestones challenges and progress.
• Cross-Departmental Work: Actively seek opportunities to collaborate outside the department and identify recommend and execute collaborative initiatives.

Strategic Support & Innovation

• Department Infrastructure: Collaborate with the Director and Deputy Director of Professional Services to build and refine the departments infrastructure workflows and processes. Support in strategic planning and implementing initiatives to carry out the companys vision.
• Research & Trends: Conduct research on new tools policies and technologies to enhance project outcomes and stay informed about industry trends guiding the team effectively.
• Initiative: Proactively seeks answers and resources escalating issues with recommendations and justification when necessary.

What you bring:

Leadership & Emotional Intelligence

• Supervision: You are skilled at supervising and motivating teams promoting collaboration accountability and professional growth. Effective in providing constructive feedback to Project Managers and troubleshooting assistance.
• Emotional Intelligence: You are skilled in recognizing and respecting the perspectives of others facilitating respectful communication during challenging conversations and treating others with dignity.
• Conflict Resolution: You are skilled in negotiating team conflicts coaching staff on conflict resolution and leveraging team diversity.
• Growth Mindset: You possess a strong desire to seek new ideas and actively pursue opportunities for personal and professional development.

Technical & Project Management

• Advanced Project Management: You have sophisticated experience with large politically sensitive projects; well-versed in methodologies tools and techniques to deliver projects on time and within budget.
• Structure & Process: You have the ability to create structure in ambiguous situations developing clear frameworks and workflows that facilitate efficient management.
• Presentation & Writing: You possess excellent business/proposal writing skills as well as presentation skills. Capable of presenting conference presentations software demos and project updates to remote and in-person audiences.
• Analytic Skills: You possess strong analytical abilities with a working knowledge of descriptive statistics enabling you to effectively interpret data and inform decision-making.
• Technology: You have enthusiasm for technology with a willingness to learn new software applications and database products.
• External Collaboration: You are skilled at building and maintaining positive relationships with civic leaders social service agencies and external partners.

Were excited about you because:

Required Experience

• Leadership: You have demonstrated the ability to lead and manage teams effectively fostering a collaborative and high-performing work environment.
• Industry Background: You have a background in HMIS the homeless services Continuum of Care or the human services system.
• Project Management: You have proven experience creating and managing project schedules tracking progress and identifying areas for improvement.
• Coordination: You have experience assigning tasks communicating deliverables and coordinating with other departments for effective resource use.

Candidates must possess expertise in two or more of the following domains:

• Clarity Human Services or other HMIS software
• Coordinated Entry
• HUD and Federal Partner Requirements and Reporting
• Continuum of Care Roles and Responsibilities
• New Customer Software Implementation
• Data Quality Improvement Analysis or Integration

Why Bitfocus:

Our benefits are designed to support you in all aspects of your health and well-beingsocial physical emotional and financial.

• Exceptional Culture & Mission-Driven Work
• Comprehensive Healthcare (100% Employer-Paid for Employees)
• 12 Weeks Paid Parental Leave
• R&R Week (Paid Week Off at Year-End)
• Three Weeks of Paid Vacation Two Volunteer Days Per Year
• 401K Retirement Plan (4% Match)
• Flexible Work Hours & Remote-First Culture
• Career Growth Plans for Each Role