Assistant General Manager at Rustic Root Solana Beach
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Job Location:
Solana Beach, CA - USA
Monthly Salary:
USD 80000 - 90000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Position Summary:
Responsible formostaspectsof the operation and growth of the restaurant. Most time will be spent on the development and supervision of staff driving revenue in all day parts managingpayrollandensuring compliance with all policies and procedures.
Duties and Responsibilities:
Responsibilities include but are not limited to:
Financial
- The number one goal of the venue is to exceed customer expectations while meeting or exceeding the budgetedEBITDA
- Approving invoices for payables and ensuring clear communication withthe accountingdepartment on all checks invoices etc.
- Managing petty cash per company policy
Employee Performance
- Working with underperforming employees to get them to the top half of the list or removing fromroster
- Always be working to raise the Per Person Average (PPA)
- Creating implementing andmaintainingsystems related to customer service and revenue maximization.
- Reviewing server sales performance report and takingappropriate action(posting results)
- Reviewing andidentifyingthe Best Playersputting these employees on the bestshiftsand grooming to be leads
Menu Analysis
- Implementing FOH incentive programs to pushappropriate menuitems
Staff Turnover
- Always working towards keeping the overall turnover percentage down to help reduce payrollcost
- Identifying and correcting reasons causing highturnover
Other Wages
- Ensuring all staff clock in/out times are being reviewed before payroll isprocessed
- Tracking managing and minimizing overtime& meal breakpremiums
- Weekly audits onTipHaustoassurenumbers are correct and to get a senseofwhat your team is taking home.
Marketing
- Always be thinking about big and small social media opportunities taking impactful video and photo content at every opportunity to besubmittedto the Marketing Department
- Ensuring all reviews are at goalnumbers
InternalRestaurantMarketing & Revenue Generation
- Executing in-house marketing promotions and ensuring staff is trained and aware of promotiondetails
- Executing RMD cross-selling programs including: RMD Loyalty App Synergy wristbands etc.
- Executing RMD Loyalty Program
- Ensuring the proper menus and promotional material are alwaysout
- Creating andexecuting promotions to drive business like tournaments and nightlycontests
- Working with all managers and staff tocome up withnew ways of driving revenue and communicate ideas toGM/DOFB
- Developing and implementing specific staff up-selling programs and ensuring quantifiable tracking is always inplace
Operation
- Touching every table and connecting with guests during dinner service per company standard.
- Assuring guests are enjoying their meal and see if there is anything else you can do to enhance their meal refer to policy for further guidelines.
- Seeking outways to create memorable moments for guests.
- Gathering guest details and input notes into the POS to ensure continued enhanced experience for future dining.
- Holding everyone accountable for ALL policies and procedures
- Overseeing nightly closing to ensure all elements are properly completed byMODs
- Reviewing all manager nightly notes makingcommentsand responding as needed
- Ensuring all changes to policies and procedures are communicated and documentedformally
- As MODs to ensure closing tasks are continuously reviewed and appropriately followed and changes are implemented as
- As MOD consistently touching ALL tables
- Creating and implementing specific policies and procedures that will enhance customer service and share best practices with other RMDvenues
Other
- Knowing your ABCCUPand Entertainmentpermitconditions
- Reading Industry publications to keepup to dateontrends
- Conductingstaff check-inspercompanystandard
- Taking time to learn what youdontknow
- Responsible for all aspects of POS(Toast)system includingTipHous(front and back of the house)
Training & Onboarding
The best way to achieve success on all the above is to have effective and consistent onboarding and ongoing training programs for allnew staffandmanagers
- Ensuring new hires go through orientation with all necessary paperwork before scheduling them on anyshifts
- Ensuring all training programs are being executedproperly
- Ensuring trainees have all requiredcertificates
- Ensuring all potential new hires are properly interviewed and vetted for qualifications and conducting interviews before an employee is sent toGM/DOFB
- IdentifyingapprovedLeadstaff that can train new employees (should have multiple trainers in each department)
- Creating and executing a minimum of one voluntary staff training per month
- Creating and implementing one mandatory staff training per quarter that has participation numbers per companystandards
Staff Development and Recruiting
- Ensuring proper progressive disciplinary steps are taken accurately and tracked through note to filesystem
- Identifyingand tracking staff that is being developed for future growth within venue or for other RMD Venues on a quarterlybasis
Qualifications
- Minimum4years Senior Management experience with extensive knowledge in restaurants nightclubs and private events
- Must be familiar with costcontrols
- Must be able to communicate well both orally and inwriting
- Must be able to input and access information in the property management system/computers/point ofsales systemetc.
- Must be comfortable learning newskills
- Must have a hands-onproactive managementstyle
Skills and Attitudes
- Must be motivated hard-working andpassionate
- Excellent communication skills (verballyinteractswith management teammembersand guests.)
- Must be a strong leader with the ability to handle multiple tasks andresponsibilities
- Must be able to:
- Perform job functions with attention to detail speed andaccuracy
- Prioritize andorganize
- Think clearly remain calm and resolve problems using goodjudgment
- Follow directionsthoroughly
- Understand guest serviceneeds
- Work cohesively as a team with co-workers
- Direct staff performance and follow up with corrections asneeded
- Work in a stressful fast-paced environment
Education
Must have one or more of the following:
- Bachelors degree (B.A.) from a four-year college or university
- Equivalent combination of education and experience
- Minimum of five (4) years of experience asF&B Manager /AGM in a standalone restaurant or hotel/resort background.
- Must be able to speak hear understand read and write the English language.
- High school diploma.
- A general knowledge and understanding of San Diego current events cultural and culinary happenings.
- UnderstandingofDepartment oflabor standards.
- Proficient in Microsoft applications (Excel/Word/Outlook).
- Proficient inToast and/or other POS systems.
- Knowledge of guest experience and interdepartmentalrelationsnewhirestraining and continuing education of current staff on foodwineand cocktail specifications.
Certificates Licenses and Registrations:
- Serve safe certificate Management course.
- Anti-harassment and nondiscrimination 2-hour class.
- RBS Responsible Alcohol Service
Other Requirements
- Must be able to work holidays nights andweekends
- Job Type: Full-time
- Be able to reach bendstoop
- Must be able to stand/walk for up to 6 hours at atime
- Must be able to sit for up to 8 hours at atime
- Must be able to lift at least 50 pounds safely andproperly
- Ability to speak and hear vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Work Environment
- The noise level in the work environmentusually ismoderate to loud.
- The employee may be exposed to the risks associatedwithattempting to resolve issues with difficult guests.
- Work flexible hours that may include early mornings evenings weekendsnightsand/or holidays.
Venue
The concept behind Rustic Root is simple:Werecreating the kind of neighborhood place you caneat atevery week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites prepared daily from scratch. The kind of approachable delicious food that makes it easy for anyone to find a gotta-try-that dish.
We pair that with an atmosphere that is vibrant stylish and inviting. Hip enough for a nightout butstill welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends family and neighbors coming back. Beloved signature items and special services along with touches of personality like festive decorationsspecial events and menus for holidays year-round create the flair and personality that makes Rustic Root a neighborhood fixture.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade RMD has been a driving force in the industry creating some of San Diegos most successful and exciting concepts including Rustic RootHuntress Lumi Side Bar and addition the group works with a thriving portfolio of hospitality and lifestyleconcepts that includethat include Ballast Point Brewing and Canvas Café & Lounge at the Carte Hotel.RMD brings extensiveexpertisein all areas of consulting including design development and management plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
