Main Shop Manager (2nd Shift)
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Hours: 3:30PM-12:00AM (Midnight)
Knowledge and Skill Requirements:
- Strong understanding of heavy equipment repair diagnostics and service processes.
- Ability to interpret work orders technical manuals schematics and diagnostic reports.
- Proficiency with service management systems scheduling tools and digital diagnostic platforms.
- Strong leadership communication and conflictâresolution skills.
- Ability to manage shop workflow prioritize tasks and meet deadlines.
- Knowledge of safety regulations warranty processes and Caterpillar service standards.
Preferred Qualification(s):
- Experience managing a heavyâequipment service shop or similar technical operation.
- Familiarity with Caterpillar equipment systems and dealership operations.
- Certifications or training in leadership operations management or equipment service management.
Education Requirements:
- High School Diploma or equivalent required.
- Technical training or an Associate/Bachelors degree in diesel technology business management or a related field preferred.
Essential Job Functions:
- Manage daily shop operations including technician assignments job scheduling and workflow coordination.
- Review and approve work orders repair estimates and service documentation.
- Ensure repairs are completed accurately efficiently and according to manufacturer standards.
- Monitor shop productivity labor efficiency and job turnaround times.
- Communicate with customers service advisors and internal departments regarding job status and repair recommendations.
- Coordinate with parts rental and field service teams to support shop operations.
- Maintain shop equipment tools and work areas in safe and organized condition.
- Support warranty claim processes and ensure proper documentation.
- Enforce safety policies and promote a culture of safe work practices.
Leadership Responsibilities:
- Lead mentor and develop shop technicians and support staff.
- Conduct performance evaluations and identify training needs or skill gaps.
- Support hiring onboarding and development of new shop personnel.
- Promote teamwork communication and accountability within the shop.
- Lead daily or weekly shop meetings to review priorities safety topics and operational goals.
- Drive continuous improvement initiatives to enhance shop performance.
Preferred Experience and Skills:
- Handsâon experience with heavy equipment diagnostics and repair.
- Experience managing technicians and coordinating complex repair operations.
- Strong problemâsolving skills with the ability to support technicians on difficult jobs.
- Customerâservice experience in a technical or equipmentârelated environment.
Physical and Mental Requirements:
- Ability to walk stand or observe work in shop environments for extended periods.
- Ability to wear required PPE when in shop or operational areas.
- Ability to lift or move equipment components as needed during inspections or support tasks.
Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
About Company
Stowers Cat provides new, used, & rental equipment to Eastern Tennessee. Learn more about how we can help you get the job done with quality Cat equipment!
