Senior Operations Engineer
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world Be Everyday Ready
Todays threatscape is relentless. So are Cyderes we specialize in building practical IAM exposure management and risk programs and stopping active threats fast with MDR that works with your existing security tools all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity arming organizations with the people platforms and perspectives they need to conquer whatever tomorrow throws their way.
About the Job:
Cyderes is looking for a dedicated and creative Senior Operations Engineer to join the Cyderes team. The candidate should have experience working efficiently and leading small teams being flexible filling roles and be familiar with cloud technologies (AWS Azure GCP). The primary function will be contributing directly to meeting client technical needs for the delivery of Cyderes Managed Security Services. We are looking for someone who has an advanced understanding of networking and related protocols network and computer security concepts and administration experience. Candidate must also have experience in telemetry (log) monitoring and experience in investigating and researching log events through SIEMs or other related centralized logging technologies. Candidate should be detail-oriented able to handle multiple high-priority demands while driving consistent results and have a passion for delivering detailed customer service for both internal and external clients. Candidate should also bring the right attitude to the team including honesty accuracy and positivity. Additionally candidates will need to have a customer-first attitude and be comfortable interacting with service stakeholders. We embrace the fast-paced development field and are looking for like-minded individuals that have a passion for continual improvement new ideas tinkering with new projects and taking on complex problems.
Responsibilities
- Work with Cyderes managed services clients to assist them with integration and data ingesting needs and troubleshooting.
- Assist Cyderes clients with various troubleshooting tasks such as:
- SSO integrations
- Networking issues (Firewalls Load balancers routing DNS etc)
- Logging troubleshooting
- TLS
- Network appliance troubleshooting
- Respond to internal and external escalations
- Provide support to Cyderes clients (Both internal and external)
- Help deploy log telemetry integrations and work with clients to ensure reliable delivery of data
- Lead internal and external calls / communications concerning operations
- Provide mentorship and lead by example for new and existing engineers and aid where needed
- Look for opportunities for process improvement and efficiencies in daily operations.
- Lead technical projects
- Learn and grow new skills with new products the company supports.
Minimum Qualifications Requirement
- 5 years of experience in Network/Security Engineering
- Linux administration and management
- Strong knowledge of networking and troubleshooting experience including TCP/IP DNS routing VPNs firewalls certificates and network troubleshooting in enterprise environments
- Hands-on experience monitoring and investigating security telemetry and log data from network devices endpoints and operating systems
- Experience working with SIEM or security telemetry platforms preferably Google SecOps
- Understanding of SIEM firewalls EDR and OS-level telemetry
- Experience designing troubleshooting or supporting log ingestion pipelines
- Ability to work effectively with internal teams and external clients
- Strong written and verbal communication skills
- 7 of experience in network engineering/security engineering supporting enterprise-scale environments
- Hands-on experience with Google (SIEM/SecOps) including large-scale telemetry onboarding parser management and data validation
- Optimization and operational support of high-volume log pipelines
- Strong hands-on experience troubleshooting network issues including firewalls VPN tunnels routing and certificate issues impacting security telemetry pipelines and production systems
- Practical experience with telemetry tools such as BindPlane Cribl NXLog etc.
- Proven experience supporting cloud-native and hybrid environments (Google Cloud Platform experience preferred)
- Demonstrated ability in troubleshooting SSO and federation issues including Okta authentication failures MFA challenges token errors and login redirect issues
- Ability to participate in on-call rotations and provide after-hours operational support when required
Preferred Qualifications:
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race religion color sex age disability sexual orientation genetic information national origin or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Cyderes offers tech-enabled managed security services for real-time risk and compliance management in modern enterprises.
