Uptime Technical Specialist

Dearborn, MI - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Come help shape the future strategic direction of Fords Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts service and accessories business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle.

The Uptime Technical Specialists are integral members of the Uptime Assist team dedicated to reducing technical assistance drivers of high duration repair orders.

Responsibilities

In this position...

Technical quarterbacks use data to identify and quantify issues use data-driven storytelling to engage people across the company to expedite and implement actions that improve dealership technicians ability to diagnose and repair vehicles.

What youll do...

Improve the rate of repairs that require technical assistance completing within 29 days for warranty repair orders (ROs)
Improve time to resolve technical assistance requests together with cross-functional teams including quality issues impacting multiple vehicles technical assistance processes and systemic issues
Analyze data to identify and quantify issues and measure impact of implemented actions
Lead cross-functional work to resolve issues including root cause analysis action planning and implementation
Maintain documentation for data analytics concern identification and quantification meeting minutes action planning and other workflows related to identification and resolution of issues
Participate in various forums leading discussions as a subject matter expert within assigned equity on drivers of aging ROs with technical assistance
Collaborate with data scientists on data analysis methods and automation including use of AI resources and improving integrity and utilization of available data

Qualifications

Youll have...

Bachelors degree in Automotive Technology/Management or Engineering discipline or equivalent combination of relevant education and experience
3 years experience leading cross-functional problem solving in automotive domain
Experience using data to identify problems and data-driven problem solving
Experience using Microsoft Office applications (Excel PowerPoint)
Self-management skills
Strong written and verbal communication and presentation skills are a must
Ability to communicate across organizations and up to senior leadership
Capacity to effectively manage and prioritize multiple tasks simultaneously

Even better you may have...

Automotive technical service background desired
Dealership employment or FCSD field experience desired
Experience using Ford service systems such as GTAC GCQIS GSAR and PTS is helpful

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here: position is a range of salary grades 6-8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-MG3

Required Experience:

DescriptionCome help shape the future strategic direction of Fords Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts service and accessories business and deliver an excellent ownership experience for our customers through the full vehicle lifecy...