Front Desk Agent

Devens, MA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Jamsan Hotel Management Inc.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Front Desk Agent greets guests processes check-ins and check-outs issues room keys answers questions and resolves guest requests in safe and efficient compliance with policies and procedures brand standards and federal state and local regulations. Processes guest bills and collects payments in compliance with cash handling credit card processing and accounting policies and procedures. Promptly reports emergencies accidents injuries missing articles damage engineering items and safety hazards to management. Reports any deviations from policies procedures brand standards and regulations to management. Complies with all guest service basics such as uniforms name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company hotel brand and guest information is consistent with privacy policies practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process guest check-ins and room assignments following the hotels rate structures discounts and sell/up-sell strategies. Accommodate special requests when possible.

Process check-in/check-out and collect payments in compliance with cash handling credit card processing and accounting policies and procedures.

Liaison with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guests needs.

Maintain good working relationships and open lines of communication with all other departments.

Answer the telephone and transfer callers. Answer inquiries about hotel services in-house events/amenities directions local attractions etc. Assist guests with transportation arrangement needs.

If necessary walk guests in a professional and courteous manner and in compliance with policies procedures and brand stands.

Manage online and telephone reservations. Take same day and future reservations. Cancel room reservations according to policies and procedures.

Pr-register block reservations and fold/stuff key packets as appropriate

Handle and resolve guest complaints. Report all instances of guest dissatisfaction to management for follow-up.

Ensure release of any Company hotel brand and guest information is consistent with privacy policies practices and regulations.

Take and place wake-up calls as needed.

Run distribute and file required daily reports as directed.

On time and at work when scheduled and in proper uniform.

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates.

Comply with policies and procedures. Practice safe work habits and comply with sanitary safety security and emergency procedures. Write shift reports including reports on any incidents of theft accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

Perform special projects and other responsibilities as assigned.

Any other duties / tasks as requested by management.

POSITION ID: FDA-01 HOURS: The Company operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge skills and abilities cited below.

EDUCATION AND EXPERIENCE: High school education or equivalent experience. Hotel front desk and customer service familiarity with hospitality industry practices preferred. SKILLS AND ABILITIES: Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures identify and investigate issues and resolve

Full Time 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance. 16.50 per hour

This company is an equal opportunity employer.

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Required Experience:

Unclear Seniority

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Jamsan Hotel Management Inc.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies an...