Portfolio Lead, Affinity Groups

As part of our energetic and talented Customer Care team you will be responsible for leading the delivery of Affinity Group products that drive social impact. This role will build relationships with key stakeholders including recruiting coordinating and supporting volunteers who contribute to these products as they explore and realize their social purpose. This position will also coordinate all activities associated with product delivery identify opportunities for growth and engagement and drive impact revenue and expansion within their portfolio. The successful candidate will take the initiative to drive products forward throughout the year ensuring timely delivery and high-quality execution. This position reports to the Portfolio Manager Affinity Groups.

The Day to Day:

• Lead coordinate and deliver activities associated with Affinity Group product delivery.
• Plan and execute regular interdepartmental team meetings including agenda preparation and follow-up actions.
• Lead and plan volunteer stewardship for volunteers in assigned portfolio.
• Build relationships with Affinity Group volunteers by attending meetings and project activities taking and distributing minutes/notes managing project timelines and leading meetings as required.
• Monitor and oversee project impact budget to ensure all expenses associated with the product are aligned.
• Manage logistics and product event planning including event setup and execution.
• Research coordinate and lead prospect meetings with internal and external stakeholders.
• Ensure effective communication and collaboration with internal teams and external stakeholders.
• Collaborate with Brand Marketing and Product team to develop marketing and communication materials designed to increase awareness grow volunteer base and demonstrate impact.
• Collaborate with Corporate Partnerships Team to build a pipeline of prospects for future growth.
• Develop and maintain relationships with key stakeholders and volunteers.
• Lead volunteer recruitment and community engagement efforts for portfolio.
• Actively pursue stakeholder prospects to host product experiences.
• Lead and assist with volunteer recruitment and onboarding activities and develop excellent customer service processes.
• Assist the Portfolio Manager Affinity Groups (AGs) with the implementation of strategies to grow our AG customer base and support the engagement experience of AG volunteers.
• Provide regular updates and reports to internal teams and stakeholders.
• Develop and maintain processes to capture appropriate data related to the work of assigned portfolio including volunteer engagement and community impact; ensure CRM is updated accordingly.
• Use metrics to develop new strategies inform event planning set goals develop projections troubleshoot issues and adjust existing strategies as required.

About you:

Youre an experienced project or program manager with a strong track record of success ideally in nonprofit social impact or volunteer-driven environments. You excel at building and nurturing relationships and you know how to bring people together to achieve meaningful results.

Youre passionate about engaging volunteers and community members and youve demonstrated your ability to recruit inspire and steward them effectively. Managing multiple projects timelines and priorities is where you shine.

You bring expertise in event planning and logistics coordination thrive on collaboration with internal teams and external partners and have a natural talent for keeping everything organized. From crafting clear communications to scheduling meetings and maintaining accurate records you make sure every detail contributes to a seamless experience.

Experience or training in account management sponsorship or relationship sales is an asset.

You enjoy problem-solving and are comfortable gathering analyzing interpreting and using information to support decision-making. You are known for demonstrating accountability and striving for operational excellence.

You thrive in a digital environment and are proficient with MS Office (Office 365 including MS Teams and SharePoint) and you enjoy learning and using new technologies. You have experience using CRM systems and data to inform decision-making paired with a highly organized proactive and solutions-oriented mindset.

Your background includes a post-secondary degree in Business Social Sciences Humanities or a related field plus four years of relevant experience. A combination of education and lived experience will be considered. A valid drivers license and access to a vehicle are required as some travel within Edmonton and the surrounding area is part of the role.

The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind is a difference maker in our community and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices and you consistently act with personal professional and behavioral integrity.

You see yourself in our Values.
We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us

We are people who love what we doâandâare passionate about our work. We offer rewarding work a positive workplace culture and a totalârewardsâpackage. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.ââ

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.

At United Way of the Alberta Capital Region we value the contributions our employees make in supporting and advancing ourâpurpose andâvalues andâhaveâa workplace culture where actions are aligned and focused on achieving ourâenvisionedâfuture.âWe believeâthatâa balanced Total Rewards Programâhelps fosterâa culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.ââ

Fundamental to this isâourâcommitment to pay equity and a living wage.âAs part of our Total Rewards Program this position is also eligible for:

• 4 Day Work Week Program (January August)
• Flexible hours (Hybrid work environment)
• Birthday off
• Professional Coaching
• LinkedIn Learning
• Extended Health & Dental
• Health Spending Account & Wellness Spending Account
• Employee & Family Assistance Program
• People Connect (virtual psychological support)
• RRSP matching
• 12 days of Personal Illness and Family Responsibility Leaveâ
• 4 weeks vacation
• The salary range for this role is $56800 - $63900

*(Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Wayâof theâAlberta Capital Region please visitââ

United Way of the Alberta Capital Region has once again beenrecognized as one of the2025 Best Workplaces in Government and Social Services.