Primary Details

• Location:Sydney NSW
• Type:Full time Permanent role
• Hybrid role Happy to talk flexible working

Theopportunity

Were seeking a proactive Operations Lead to join QBEs Property & Business Operations team within the Australia Pacific division. Youll be the operational heartbeat behind our team by managing key operational processes ensuring compliance and driving efficiency. Managing the workplace systems and platforms coordinating daytoday performance lifting user experience and partnering with vendors and stakeholders to deliver reliable peoplecentred outcomes.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

As an Operations Lead your responsibilities include:

• Supplier Relationship Management: Oversee SRM processes for the team including performance monitoring service delivery oversight and operational risk management.
• Tender Support: Coordinate and support operational tender activities ensuring accurate documentation timelines and stakeholder alignment.
• Fleet & Travel Strategy: Contribute to the development and operational delivery of fleet and travel strategies including process improvements and data support.
• Workplace Systems Management: Manage daytoday operational requirements for the workplace desk booking system and coordinate system implementations and upgrades including leading UAT for all new or enhanced platforms.
• Training & Documentation: Maintain and update training materials and enduser guides for P&BO systems and deliver operational systems training to internal teams.
• Operational Backup Support: Provide operational backup to other team memberssuch as assisting with invoice processingand support the ongoing management of security systems including Gallagher and CCTV to ensure continuity of service and minimal operational disruption.

About you

To succeed in this role youll need a blend of technical capability operational knowhow and strong interpersonal skills. This role isnt just about managing systemsits about understanding how technology underpins people processes and performance. Youll collaborate across diverse stakeholders apply analytical thinking to real operational challenges and bring a proactive mindset to continuous improvement. Curiosity adaptability and a commitment to highquality outcomes will set you apart.

You will have:

• Solid experience in workplace or system administration or broader business operations within a corporate environment. Backgrounds in executive assistance or operations are also highly regarded especially where they demonstrate strong organisational oversight and process coordination.
• Technical capability paired with a genuine willingness to learn new platforms and tools. Advanced Excel and PowerPoint skills and the ability to produce clear accurate documentation guides and process materials.
• Confident in managing vendor relationships and engaging effectively with stakeholders at all levelsincluding executivesto support smooth collaboration and reliable service delivery.
• Outstanding organisational skills with meticulous attention to detail strong prioritisation abilities and the capacity to operate under pressure while managing multiple tasks and deadlines.
• A customerfocused communication style that builds trust supports positive interactions and promotes effective collaboration across teams and business units.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.