Human Services Manager (AC-OCAP) (Exempt)

The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.

Why work for the City of OaklandHuman Services Department
The Community Action Partnership Division within the City of Oaklands Human Services Department offers an exceptional opportunity to lead transformative programs that directly combat poverty promote self-sufficiency and build community resilience. As a manager overseeing Alameda County Oakland Community Action Partnership (AC-OCAP) Resiliency in Communities After Stress and Trauma (Re-CAST) Summer Food Program the Sweetened Sugar Beverage Tax Program and the seasonal VITA tax program youll be at the forefront of Oakland and Alameda Countys most innovative anti-poverty and health promotion and equity initiatives.

This role leads a diverse portfolio of high-impact community programs that address food security poverty reduction violence prevention youth engagement and trauma-informed behavioral health across Oakland and Alameda County. Oversight includes initiatives such as the Summer Food Program AC-OCAP VITA Tax Services and Re-CAST all of which directly improve health outcomes economic stability and community resilience. Working at the intersection of policy and practice the leader shapes program implementation develops evidence-based solutions to complex social challenges and collaborates closely with community partners to ensure resources reach those most impacted by inequity.

The position requires strong strategic program management financial oversight and the ability to manage multiple funding streams while maintaining compliance and measurable impact. A successful leader brings deep experience in anti-poverty and health equity work trauma-informed approaches and culturally responsive leadership grounded in community voice. Using both data and lived experience to guide decisions this role also calls for a systems-change orientation-building partnerships advocating for policy reform and positioning Oakland as a leader in innovative equity-centered community development.

We are looking for someone who is a(n):

• Progressive Leader with Experience in Community Action Public Health or Social Services: Demonstrating experience managing multi-faceted programs supervising staff and leading initiatives that address poverty food insecurity or health disparities with a track record of achieving measurable outcomes for vulnerable populations.
• Expert in Federal Grant Management and Compliance: Proving their ability to manage grants and other federal funding streams including knowledge of federal regulations reporting requirements auditing procedures and demonstrating success by maintaining compliance while maximizing program impact.
• Knowledgeable Trauma-Informed Care and Community Healing Manager:Specific training and experience implementing trauma-informed practices understanding how trauma impacts communities and familiarity with evidence-based approaches to community violence prevention and healing initiates like Re-CAST.
• Strong Financial and Budget Manager:Possessing experience developing and managing multi-million-dollar budgets overseeing diverse funding sources conducting financial analysis ensuring fiscal accountability and making strategic resource allocation decisions that maximize community impact.
• Excellent Communicator Collaborator and Stakeholder Engagement Professional: Demonstrating the ability to communicate effectively with diverse audiences including community members elected officials board members and staff; experience facilitating community participation in program design; proven success building and maintaining partnerships with community-based organizations government agencies and other stakeholders.

• Programing Oversight and Implementation: Directing day to day operations of AC-OCAP Re-CAST Summer Food Program and Sugar Sweetened Beverage Tax initiatives ensuring programs meet their goals comply with federal and local regulations and effectively serve Oaklands vulnerable populations.
• Budgeting and Grant Management: Overseeing complex funding streams including federal Community Action Partnership Grants Sugar Sweetened Beverage Tax revenues and other funding sources; prepares budgets monitor expenditures ensure fiscal compliance and report financial outcomes to multiple stakeholders.
• Strategic Planning and Evaluation: Developing program strategies aligned with community needs and city priorities establish measurable outcomes implement data collection and evaluation systems and use evidence to continuously.
• Engaging Stakeholders and Developing Partnerships: Building and maintaining relationships with the AC-OCAP board community-based organizations government agencies service providers and community members; facilitate collaborative approaches to addressing poverty and health equity; represent the Division in public forums and meetings.
• Staffing Leadership and Capacity Building: Supervising and mentoring program staff providing professional development opportunities foster a trauma-informed and equity-centered workplace culture and ensure the team has the resources and support needed to deliver high-quality services to the community.

• Direct Community Impact:Your work directly improves lives in Oakland and Alameda County from providing meals for children to implementing trauma-informed programs making a tangible difference in social equity and health.
• Diverse Leadership Opportunities: Manage high-profile programs like AC-OCAP Re-CAST and the Summer Food Program with strategic planning community partnerships and innovation ensuring no two days are alike.
• Purpose-Driven Work: Align your passion for social justice health equity and anti-poverty efforts with a mission-driven role in a city committed to equity and community change.

• Managing Multiple Programs with Limited Resources: Juggling competing priorities tight timelines and diverse stakeholder needs across programs like AC-OCAP Re-CAST and the Summer Food Program requires exceptional organizational skills and tough resource allocation decisions.
• Navigating Bureaucracy While Budgeting Trust: Balancing government processes with the need for timely service delivery demands patience diplomacy and creative problem-solving to maintain community trust.
• Tackling Systemic Inequities:Addressing deep-rooted issues like poverty and food insecurity can be frustrating requiring resilience and a long-term perspective to push for meaningful change despite program limitations.

• Action & Results Focused (Taking Initiative):Initiating tasks and focusing on accomplishments.
• Adaptability:Responding positively to change and modifying behavior as the situation requires.
• Coaching & Developing Others:Supporting others in stretching and expanding their capabilities.
• Decision Making: Choosing optimal courses of action in a timely manner.
• Displaying Ownership and Accountability:Holding self and others accountable for measurable high-quality timely and cost-effective results.
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence.
• Group Facilitation: Enabling constructive and productive group interaction.
• Leadership:Guiding and encouraging others to accomplish a common goal.
• Legal & Regulatory Navigation: Understanding interpreting and ensuring compliance with laws and regulations.
• Project Management: Ensuring that projects are on-time on-budget and achieve their objectives.

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish Cantonese or Mandarin. Under the authority of Civil Service Rules Section 5.03 if a position requires bilingual language skills only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

• Bachelors degree from an accredited college or university in public or business administration human services sociology psychology or closely related field. Masters degree in a related field is desirable.

• Five (5) years of responsible supervisory or managerial experience in the Human Services Program administration.

• Masters degree in public administration Social Work Public Health or related field: Advanced education from an accredited University in fields directly related to community development health equity or social services provides the theoretical foundation and analytical skills necessary to manage complex anti-poverty programs and navigate systems-level challenges or related experience.
• Demonstrates Cultural Competency and Experience Working with Diverse Communities: Lived experience or extensive professional experience working with communities of color minorities low-income populations and marginalized groups; proven ability to build connections across cultural differences; bilingual skills (particularly Spanish Mandarin or other languages spoken in Oakland and Alameda County) is highly valued.

This is an at-will position exempt from the provisions of the City of Oakland Civil Service Rules per Charter Section 902. All applications received will be forwarded to the Department of Human Services for further consideration.

Meeting the minimum qualification requirements may not result in further consideration only the most qualified candidates will be contacted for interviews.

• 15 Paid holidays
• Vacation- 2 weeks per year minimum with the ability to accrue more depending on public sector years of service.
• Retirement- CalPERS (California Public Employees Retirement System) and 2% @ 62 for pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @62 for new CalPERS members. Classis Employees contribute 8% or pre-tax wages. The City of Oakland does not participate in Social Security.
• Health- The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans.
• Dental- The City of Oakland pays for Delta Dental full premium for employees and eligible dependents.
• Vision- The City of Oakland pays for VSP full premium for employees and eligible dependents.
• Sick leave- Employees accrue 12 days per year.
• Deferred Compensation- 457(b) pre-tax plan and an after-tax ROTH 401(k) plan.
• Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Tuition Reimbursement Life Insurance up to $200k & Employee Training.

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland City of Oakland CA

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system.APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online please contact NeoGovs Live Applicant Support at between 6:00 AM and 5:00 PM Pacific Time Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at for information; however we are unable to provide technical support for the online application system. For recruitment-specific questions please contact Lea Lakes Deputy Director at .