Technology Analyst I (Clinical Products & Technology)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Schedule: Monday to Friday 07:30 - 16:00 ET
Our team and what well accomplish together
Within TELUS Health Care Centers (THCC) business unit the Products and Technology IT team leads the strategic and financial planning program framework and governance for health clinics across Canada. The THCC IT team leads the strategic governance and management of healthcare technologies to deliver targeted outcomes and maximize value for our stakeholders and team members.
As a Technology Analyst team member you will be part of an energetic and dedicated team that manages the day-to-day IT operations for our TELUS Health Clinics nationally. This means providing our clinics with IT support for various technical requests in-person deskside support for hardware issues proactively addressing technical issues with various clinic equipment and managing a ticket queue to document and process incoming requests.
You are a dynamic hardworking and driven team member who thrives in a high-paced environment while being dedicated to providing excellent customer service.
What youll do
- Identify respond to and resolve both client problems and requests ensuring a high level of system availability and client satisfaction
- Achieve a high percentage of incident resolution without escalation and maintain a Client Satisfaction rating of >98%
- Participate in team collaboration to build new processes and improve existing processes to save time lower costs and remove roadblocks
- Serve as a support SME for TELUS Healths IT products and services (including medical equipment)
- Manage end-to-end requests for BUs while providing regular updates until complete
- Provide after-hours troubleshooting on-call support and testing of systems when required
Qualifications
What you bring
- Completion of secondary education required
- Skilled in MS Windows 10 SCCM client and tools Active Directory Microsoft Office Suite Azure Genesys Cloud
- Talented at installing and configuring hardware & software
- Confident with methodologies for supporting undocumented products or services
- Experienced with server network and enterprise IT technologies
- Skilled in incident and problem management tools (ITSM) and best-practices
- Valued for your awareness of IT security best-practices
- Respected for your understanding of iOS for simple troubleshooting
- Proficient in Googles Workspace host of applications like Drive Sheets and Slides
- Recognized for your exceptional customer service skills
- Known for your troubleshooting problem solving and analytical skills
- Regarded for your mechanical aptitude hardware repair and replace skills
- Valued for your ability to work independently with minimal supervision and also effectively as part of a team
- Commended for your ability to multitask prioritize and perform job functions under stress and pressure
- Confident in adapting quickly to new technologies
- Known for your strong organizational skills and structured approach in your work and communications
- Valued for your strong verbal and written communication skills
- Committed to contributing to process improvement
Great to haves
- Database knowledge
- Windows 11 experience
- ITIL Foundation knowledge
- VB Scripting familiarity
- Google Chromebook familiarity
- Bilingual in English and French (spoken and written)
- MCP or MCSE A Certification or 2 years of related enterprise IT experience
- Degree or certificate in Computer Science or Information Technology
#LI-Onsite
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Virtual healthcare solutions that offer personalized support from compassionate clinicians 24/7 anywhere in Canada.
