eCommerce Manager | Huha
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Bloom is a full-service workplace design consultancy representing Huha on their search for a Chief Financial Officer to join their team. As Talent Advisors we will be the liaison between our Huha and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our clients team if you are selected as the successful candidate. We look forward to seeing your application!
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Huha is an underwear brand making healthier comfier skin-layer basics that encourage ones sense of body positivity and the process of creating what is better for our bodies and minds we are creating a better world too.
We believe that everyone deserves to feel comfortable in their skin. For too long weve been trained to think that the way we look is more important than the way we feel and were on a mission to change that.
We are a small but dedicated team with great ambitions. As a fast-growing startup we believe that if we set our minds to a unified goal and work together to achieve it the moon is the limit. Since our inception we have doubled our growth year-over-year given back to dozens of wonderful charities and garnered tens of thousands of loyal customers who believe what we believe: that comfort is more important than vanity.
Huha is on a mission to create healthier more comfortable garments that improve ones sense of body positivity and self-love. Our values guide our work and our mission guides our values.
About the Role
Reporting to the VP eCommerce & Digital Marketing (and partnering closely with Customer Care Operations Brand and Product) the eCommerce Manager is responsible for our DTC website performance and functionality content and merchandising and how it evolves over time. Youre equally comfortable supporting strategy for a best-in-class online shopping experience and rolling up your sleeves in Shopify to bring it to life.
This is our first dedicated eCommerce hire making it a standout opportunity for someone excited to build shape and scale the function from the ground up. You thrive in fast-moving entrepreneurial environments bring a sharp merchandising eye and are driven by turning great products and storytelling into real resultshigher conversion stronger product performance and happier customers.
You love digging into data experimenting and testing on-site and working cross-functionally to continuously improve the experience. For you the sweet spot is where brand creativity and commerce meetand you know how to make that intersection perform.
The Opportunity
- Website Management & Merchandising
- Own the end-to-end performance and day-to-day management of the DTC & B2B websites.
- Lead site merchandising strategy and execution including homepage collection pages PDPs navigation and onsite discovery.
- Manage the product catalog end-to-end: product setup categorization tagging pricing imagery descriptions and ongoing optimization.
- Own the eCommerce content calendar and briefing process ensuring the right assets are available and deployed to support launches promotions and seasonal updates.
- Partner closely with Brand and Creative to translate campaigns and storytelling into high-performing onsite experiences.
- Own all product feeds that support eComm and marketing channels.
- Responsible for maintenance and optimization of app shopping platforms (ex. Shopapp Tik Tok Shops Meta Shops etc.)
- Own content and product for future marketplaces such as Amazon.
- Manage eComm apps and vendors (ex. Reviews loyalty referral etc.)
- Oversee & manage development sprint boards and developer output.
- Conversion Rate Optimization & UX/UI
- Own conversion rate optimization (CRO) and add-to-cart performance across the site.
- Plan and execute A/B tests across merchandising content UX/UI tools and promotions.
- Leverage onsite tools (e.g. Nosto Rebuy reviews referrals loyalty) to improve discovery personalization and customer experience.
- Identify friction points in the shopping journey and drive continuous improvements to UX and functionality.
- Promotions Launches & Site Initiatives
- Own site-level initiatives including product launches promotions gift-with-purchase programs and seasonal campaigns.
- Ensure flawless execution of launches including QA timing and cross-functional alignment.
- Coordinate with Operations and Customer Care to ensure promotions and site changes are operationally sound and well-supported.
- Analytics Reporting & Insights
- Own onsite analytics and reporting using Shopify GA4 Hotjar and other tools.
- Monitor and report on key KPIs including conversion rate average order value units per transaction product sell-through and drop off journey.
- Analyze product and merchandising performance to generate insights and recommendations.
- Own reporting and insights for on-site initiatives such as loyalty referral and reviews.
- Share regular performance readouts with cross-functional partners to inform marketing product and operational decisions.
- SEO & Platform Enablement
- Support onsite SEO initiatives in partnership with cross functional partners.
- Maintain and optimize site content and structure to support organic growth and domain health.
- Work directly within Shopify CMS to execute updates improvements and enhancements.
- Coordinate development tickets QA and prioritization with internal teams or external partners as needed.
What You Bring to the Table
- 4 years of hands-on eCommerce experience within a Direct-to-Consumer brand (B2B experience is a plus).
- Proven experience owning and managing a DTC website end-to-end.
- Strong product catalog management and site merchandising experience.
- Deep hands-on experience working within CMS (Shopify experience is a plus).
- Experience with onsite merchandising and personalization tools (e.g. Nosto Rebuy or similar).
- Strong analytical skills with experience using GA4 and reporting on eCommerce performance.
- Experience planning and executing A/B tests and CRO initiatives.
- Experience supporting development sprint boards and overseeing developer output (including QA processes).
- Experience supporting onsite SEO initiatives.
- Experience with Amazon and other marketplaces is considered a plus.
- Familiarity with loyalty referral and reviews platforms.
- Experience working in a high-growth or early-stage brand environment.
- Dont sweat it if you dont have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity then we want to hear from you!
The Interview Process
- Phone screen with Caitlin Talent Advisor from Bloom
- Virtual interview with Missy (VP eCommerce & Digital Marketing)
- Final in-person or virtual interview with Alexa (Founder & CEO)/Jona (COO)
- Reference checks
- Offer
Location & Working Hours
- This is a hybrid role based in Vancouver Canada and will require travel to our office.
- At this time we are only considering candidates based in the Vancouver area for this role. We appreciate your understanding and encourage you to explore other opportunities with us in the future if youre located outside of this area.
Total Rewards
- Annual salary ranges from $90000 - $110000 CAD
- 15 days of vacation
- Comprehensive Extended Health & Wellness Benefits including dental prescription drugs travel insurance virtual healthcare AD&D and access to confidential EFAP support
- A welcome to Huha product package (all our best sellers!!) plus complimentary products for every new style and limited colours we launch
- Enjoy an extra staff discount on any additional purchases plus a Friends and Family Discount for you to share
Like Bloom Huha is committed to a fair and equitable hiring process for all candidates. To ensure that each candidates journey is consistent and the selection process is unbiased Hiring Managers will not respond to any personal messages regarding this role or other opportunities. To apply please submit your application via Bloom.
How We Hire
Huha is committed to a fair and equitable hiring process for all candidates. To ensure that each candidates journey is consistent and the selection process is unbiased the team at Huha will not be responding to any personal messages regarding this role or other opportunities.
Huha is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. Were looking for motivated and compassionate people who can execute from the ground up and support the work that Huha believes in. Huha is committed to developing an inclusive barrier-free recruitment process and work environment.
Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative format or to report any accessibility problems please share in your application or email emailprotected.
Our use of AI in hiring
We believe transparency matters especially as technology evolves.
At Bloom we may leverage AI as a supportive tool when developing role descriptions interview questions take home assignments and interview guides where appropriate with the goal of improving clarity consistency and accessibility for candidates. However we do not use AI to source assess screen or interview candidates. Every application is reviewed by a human every interview is conducted by a human and all hiring decisions are made by people not automated systems. Human judgment care and accountability are central to how we hire.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Outsourced HR Solutions for the not-for-profit, government and community services sectors. We can be your HR team, or support your existing one with additional capacity.
