BALENCIAGA Client Development & VIC Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
Job Description
Group Job Family
Sales Omni Channel
Job Family
Retail Management
Region/ Market/ Country:
Japan
Location:
Tokyo
Company:
Balenciaga Japan
Department:
Retail
Business Title:
Client Development & VIC Manager
Position Title:
Client Development & VIC Manager
Direct Report to:
Japan Retail Director
Main Objective of the job
The Client Development & VIC Manager is responsible for leading the relationship strategy with the brands most valued clients (VICs) and driving client loyalty and revenue growth through the planning and execution of CRM strategies. This role oversees exclusive VIC events CRM data analysis and the design of personalized client experiences. The manager will supervise one CRM Specialist and collaborate cross-functionally to support the brands continued growth.
Performance Indicators
Perform strategic analysis to develop and optimize sales networks ensure geographical footprint optimization leveraging on the best store formats and retail mix
Sales target achievement
Retail KPI
- Sales
- Prospect
- # Clients : New / Existing
- Segmentation : VVIC / VIC
- Customer profile
VIC MANAGEMENT:
- Responsible for elevating VIC client experience in-and-out of the store vis-à-vis High Segment KPIs and reflecting the brand ambition
- Plan and implement in-store and offsite events in sync with HQ and local Marketing Retail Training Merchandising and VM functions
- Identify and engage external commercial partnerships to drive new VIC recruitment strictly respecting and maintaining Brand image
- Manage end-to-end overseas brand experiences
- Actively propose and implement new VIC in-store activations to drive upgrades and VIC client retention
- Manage post event analysis in conjunction with Retail and PR & COM team
- Support all other VIC/High Segment related initiatives and ah-hoc projects
- Act as a key support to in-store Sales Experts
- Guide coach and train store teams to enhance VIC engagement retention and upgrades
- Manage dedicated VIC event budget and monthly forecast/accruals
Internal Key relationships
Local Teams: Retail Merchandising Visual Merchandising PR & Communication Store Planning Logistics
External Key relationships
External Business partners such as venues hotels restaurants other brands travel agencies etc.
Key Experiences
- 5 years of experience in client relationship roles within luxury high-end retail or hospitality
- Hands-on experience in CRM or data-driven marketing
- Proven track record in planning and executing high-end client events
- Team management experience
- Strong interpersonal and communication skills
- Business-level English proficiency
- Experience with CRM platforms
- Deep understanding of and interest in fashion and luxury
- Proficiency in data analysis tools
Key Knowledge & Competencies
Strong sensibility
Retail business acumen
Analytical approach and sharp problem solving
Project management skills
Teamwork/Collaboration
Ability to leverage best practices share and reapply
Leadership Behaviors
INCLUSION
You create a high-performing team and foster a fair and respectful environment where each individuals uniqueness is valued
VIGILANCE
You anticipate opportunities and threats so as to lead in the long run
AUDACITY
You are quick to seize opportunities turning potential failures into success
TENACITY
You are true to your ambition when times get tough and weather the storms with your team
Personal Qualities
Integrity
Ability to multitask and prioritize
Active listening skills
Hands-on and strategic
Action oriented paired with solid organizational skills (planning and monitoring)
Fluency in English and Japanese
Job Type
RegularStart Date
Schedule
Full timeOrganization
BALENCIAGA JAPAN LTDRequired Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
