Staffing Manager

IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service to internal and external customers receiving IOA at Homes home care services.
• Organize client cases and schedule the most reliable and appropriately matched Home Care Aides (HCAs) for IOA at Homes care clients based on location time skills/needs special requests etc.
• Update and coordinate client and HCA schedules to reflect cancellations rescheduling logging addition or modification in the automated scheduling system.
• Monitor evaluate and report client information to the appropriate personnel with timely escalation of all urgent matters and complex cases to the Client Services Manager and/or Director of Home Care as needed.
• Investigate all HCA-related complaints and issues along with Client Services Manager effectively managing any issues or concerns in a professional and timely manner from coaching opportunities disciplinary action and termination.
• Provide on-call services after hours on weekends and on holidays to support staff and clients in meeting clients service needs in an appropriate time frame. An appropriate time frame has been defined as returning all calls within 15 minutes of initial contact.
• Assist in recruiting and screening Home Care Aides who possess strong qualifications and desirable availability.
• Assist with compliancy standards for HCAs are up to date as related to: Acquiring and maintaining current CDL and insurance documentation annual training requirements TB test and current HCA registration.
• Participate in the orientation process of Home Care Aides.
• Participate in the payroll process weekly as it relates to scheduling issues including verification of HCA shifts to ensure timely and accurate payroll and billing.
• Reconcile all payroll and billing issues with accounting to ensure accuracy and positive customer service experience for clients and HCAs.
• Participate in team meetings.
• Maintain client and HCA confidentiality and privacy at all times.
• Other job-related duties as assigned.

SKILLS & QUALIFICATIONS:

• Private duty home care coordination experience preferred.
• A Bachelors degree is preferred.
• 2-3 years of staffing experience highly preferred.
• Medical administrative staffing experience will be considered
• At least one year of demonstrated success in a service organization having met or exceeded specific objectives for productivity or other performance measures.
• Ability to track a large quantity of information about IOA at Homes HCAs and to utilize it during scheduling and discussions with the Client Services Manager(s) and other support staff.
• Ability to work and thrive in a fast-paced high-pressure environment (both independently and as part of a team).
• Ability to effectively organize and prioritize tasks.
• Excellent oral and written communication skills.
• Excellent multi-tasking skills.
• Excellent analytical and decision-making skills.
• Flexible and able to handle constantly changing priorities.
• Strong computer skills and fluency in Microsoft Word Excel Outlook and other software systems. Database or CRM experience a plus.
• Reliable regular transportation
• A pre-employment physical exam and background check are required. Fingerprinting clearance is a licensing requirement. Job offer is contingent upon receiving a background clearance.

COMPENSATION

Range: $77000 - $82000/Annual

This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.

This range does not include any additional equity benefits or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests report them to .
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.