Assistant Manager – RMG (Work force Management)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Title: Assistant Manager RMG (Work force Management)
Location: Hyderabad
Shift: Day Shift
Mode of Work: Work from office 5 days
Experience: Min 8 years of experience in Work force management
Job Summary:
Workforce Management supports workforce planning scheduling forecasting and real-time management to ensure optimal staffing levels and operational efficiency. The role focuses on balancing service levels productivity and cost while supporting business objectives and people management initiatives.
Key Responsibilities:Workforce Planning & Forecasting Assist in short-term and long-term workforce forecasting based on volume trends business needs and historical dataSupport capacity planning and headcount planning for new and existing processes Analyze demand patterns and recommend staffing solutions Identify gaps in workforce processes and recommend improvements Support implementation of WFM tools automation and best practices Ensure compliance with company policies labor laws and operational standards
Reporting & Analysis:Prepare daily weekly and monthly WFM reports and dashboards Analyze KPIs such as AHT adherence service levels and productivity Provide insights and recommendations to improve operational efficiency Strong analytical and problem-solving skills Proficiency in workforce management tools (e.g. Excel or any other tools) Advanced Excel skills (formulas pivot tables dashboards) Excellent communication and stakeholder management skills Ability to work under pressure and manage multiple priorities Attention to detail and data accuracy.
Stakeholder Management
Work closely with Operations HR Training and Quality teams and support leadership with data-driven insights for decision-making.
Qualifications & Experience
Bachelors degree in Business Administration Operations Statistics or related field
8 to 12 years of experience in Workforce Management or Operations Planning
Skills:
- Regulatory Risk-Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
