Client Services Officer
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Job Location:
Elizabeth, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- Full Time Fixed Term Position (ending 23 February 2027)
- $69145.00 pa Super Salary Packaging*(toincreaseyour take home pay)
- Located in Elizabeth and Salisbury
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit secular community organisation helping people to overcome difficulties and bring about positive change in their lives. We offer services for families couples and individuals of all agesbackgroundsand find outmoreabout RASA go to.
Whowe arelookingfor
We are seeking dedicated Client Service Officers to deliver on-site client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role you will be responsible for efficiently handling inquiries providing information referrals and managing intake services to accurately assess and address the diverse needs of clients and visitors at RASA sites.
To be successful in this role you will have:
- Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.
It would be a bonus if you have:
- A passion for community services and community well-being.
- Experience working in a fast-paced environment where speed and accuracy are critical.
What you will be doing
- Delivering exceptional client service at the initial point of contact and consistently throughout the entire client interaction with RASA adhering to best practices.
- Employing a restorative approach to build strong relationships with internal teams supporting a No wrong door approach in addressing client inquiries.
- Conducting triage and identify service needs for clients and visitors whether on-site or via phone which includes scheduling appointments and providing information about RASA services.
- Welcoming and assisting clients and visitors at the front desk ensuring a high standard of risk management at the site.
- Demonstrating adaptability in service delivery to effectively meet the diverse needs of clients including those with varying abilities languages and cultural backgrounds both in-person and through digital platforms as they access RASA services.
For more informationyou can read the fullPosition Description.
If thisroleis what you are looking forwedlove to hear from you.
Enquiries: Any enquiries can be addressed toAlice Gartner on.
This job ad will close at 5pm on Thursday 29 January 2026.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Australia’s leading non-profit offering free and low-cost relationship counselling, family dispute resolution, domestic violence support services and more.
