Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Customer Service Representative - 12 months Fixed Term Contract
At Thermo Fisher Scientific youll do more than just a job youll make a difference. Every day our teams help customers solve complex challenges that protect the environment ensure food safety and support life-saving medical research. If youre passionate about customer service and want your work to have real global impact this could be the role for you.
Were looking for a Customer Service Representative II to join our collaborative team in Paisley. In this customer-facing role youll be at the heart of the service lifecycle supporting customers from first contact through to successful order fulfilment.
Youll manage enquiries process orders and quotations track shipments and resolve issues efficiently all while delivering a consistently high-quality customer experience. Working closely with internal teams youll play a key role in ensuring our customers receive the support they need to succeed.
What Youll Be Doing
Acting as a primary point of contact for internal and external customers
Processing orders quotations and returns accurately and efficiently
Managing customer data within ERP and CRM systems
Tracking orders and shipments and proactively resolving issues
Communicating clearly and professionally to ensure customer satisfaction
Contributing to continuous improvement initiatives
Living our values of Integrity Intensity Innovation and Involvement
What Were Looking For
Previous Office / customer service experience ideally in an SSC or multinational environment.
Government Body award or equivalent qualification
Strong written and verbal communication skills in English
Additional European language skills are a strong advantage
Confident using Microsoft Office
Experience with ERP systems (Oracle/SAP) or CRM tools is beneficial (training provided)
Excellent attention to detail and strong organisational skills
A proactive problem-solver who can manage multiple priorities
A positive collaborative team player with a professional approach
Comfortable adapting to new systems processes and technologies
Why Join Thermo Fisher Scientific
Be part of a global organisation with a powerful purpose
Access to learning development and career progression opportunities
Supportive and inclusive team culture
The chance to contribute to work that truly matters worldwide
If youre ready to grow your career while helping make the world healthier cleaner and safer wed love to hear from you.
Apply today and help take science a step beyond.
About Thermo Fisher:
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
