Senior Director of HR Operations
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Job Location:
Towson, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Leadership & Collaboration
- Leads and develops a high-performing HR Operations team providing coaching mentorship and ongoing professional development.
- Provides oversight and governance for all HR functions to ensure alignment with organizational strategy regulatory requirements and operational standards.
- Partners with Employee Relations Talent Acquisition Total Rewards and Organizational Development to ensure alignment across HR functions.
- Serves as a strategic advisor to senior leadership on workforce compliance operational efficiency and risk mitigation.
- Develops and manages budgets related to HR operations and compliance initiatives.
HR Operations & Process Excellence
- Leads continuous improvement initiatives to streamline HR processes reduce administrative burden and enhance the employee experience.
- Oversees data integrity reporting and analytics for HR operational functions.
- Collaborates with HRIS and IT to optimize systems workflows and reporting tools.
- Manages vendor relationships related to HR operations functions (leave administration WC service center tools etc.).
HR Service Center Leadership
- Provides strategic direction and operational oversight for the HR Service Center ensuring timely accurate and high-quality service delivery to employees and managers.
- Optimizes service workflows case management practices and service-level metrics.
- Implements technology enhancements and knowledge management tools to improve HR accessibility and efficiency.
- Ensures consistent interpretation and administration of HR policies across the organization.
HR Compliance and Regulatory Oversight
- Serves as the primary HR compliance leader ensuring alignment with all applicable federal state and local employment laws.
- Maintains readiness and ensures compliance with external regulatory bodies including MSDE Joint Commission CARF and the Office of Health Care Quality (OHCQ).
- Oversees HR participation in audits surveys and accreditation activities.
- Develops implements and monitors HR policies processes and documentation that meet regulatory standards.
- Identifies compliance risks and leads corrective action or improvement plans.
- Partners with Legal Risk and Operations leaders to mitigate workforce-related compliance issues.
Leave Management
- Oversees administration of all leave programs including FMLA ADA/reasonable accommodations paid leave unpaid leave and organizational leave policies.
- Ensures accurate leave tracking compliance with legal requirements and effective return-to-work processes.
- Monitors program trends escalations and operational impacts; recommends program improvements.
Workers Compensation & Occupational Health
- Leads the organizations workers compensation program including claim management reporting and coordination with insurance partners.
- Partners with occupational health services to support safe return-to-work processes injury prevention initiatives and employee health requirements.
- Identifies patterns or risks related to workplace injuries and collaborates with Safety and Operations to implement preventive strategies.
Requirements:
- Bachelors degree in Human Resources Business Administration or related field required; Masters degree preferred. HR certification (SHRM-CP/SCP or HRCI PHR/SPHR) preferred.
- 10 years of progressive HR operations/HR leadership experience including compliance oversight in a regulated environment.
- Experience with regulatory bodies such as MSDE Joint Commission CARF and OHCQ strongly preferred.
- Demonstrated expertise in leave management workers compensation and occupational health collaboration.
- Strong understanding of HR policies employment law and HR service delivery models.
- Excellent leadership communication and project management skills.
#LI-KW1
Required Experience:
Exec
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Sheppard Pratt offers inpatient, outpatient, home-based, school, and residential programs. Our programs and mental health services make healing a reality.
