Assistant Operations Manager
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
About the Role
The Assistant Operations Manager plays a critical support role in ensuring the daily success of our local College HUNKS Hauling Junk and Moving franchise. This position works closely with the Operations Manager to execute day-to-day operations develop team members uphold brand standards and deliver an exceptional customer experience. The Assistant Operations Manager serves as a hands-on leader problem-solver and culture champion within the operation.
Key Responsibilities
Operations Execution & Support
Support the execution and continuous improvement of operational systems and processes to drive efficiency consistency and service excellence.
Assist with daily dispatching scheduling and coordination of moving and junk removal crews.
Conduct customer welcome and confirmation calls and assist with day-of-service issue resolution.
Help investigate document and resolve customer concerns and damage claims in a timely and professional manner.
Participate in truck equipment and facility check-in/check-out procedures to ensure readiness and accountability.
Monitor and input daily operational metrics and performance data.
Support end-of-day closing procedures and ensure operational compliance with safety and legal standards.
Assist with ordering inventory management and organization of office truck and marketing supplies.
Reinforce punctuality safety professionalism and adherence to brand standards.
People Leadership & Team Development
Assist with recruiting interviewing onboarding and training new team members.
Coach and support team members in sales behaviors customer service safety practices and job performance.
Provide real-time feedback and reinforcement to crew leaders and team members in the field.
Help foster a positive accountable and high-performance team culture.
Identify and encourage leadership development opportunities within the team.
Model College HUNKS core values professionalism and a solutions-oriented mindset.
Marketing Sales & Partnerships
Support local marketing initiatives and brand visibility efforts.
Assist in building and maintaining relationships with local referral partners and community organizations.
Participate in networking events community outreach and professional associations (e.g. NAPO NASMM).
Help coach and support team members involved in sales reviews and promotional activities.
Reinforce consistent customer follow-up and reputation management practices.
Financial & Strategic Support
Assist the Operations Manager in monitoring daily and weekly performance against budget and goals.
Help review key reports (including P&L KPIs and scorecards) and identify trends or opportunities for improvement.
Support the implementation of scalable systems tools and best practices to support business growth.
Provide feedback and recommendations to leadership based on frontline operational insights.
QUALIFICATIONS:
- 23 years of leadership experience in operations logistics or a service-based industry (moving/junk removal experience a plus!)
- Valid drivers license (CDL preferred but not required)
- College degree preferred but not required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABCs Shark Tank CBSs Undercover Boss HGTVs House Hunters CNBCs Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award and headquartered in beautiful sunny Tampa FL. The Brand Central team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven values-based socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience and always provide our clients with H.U.N.K.S. (which stands for Honest Uniformed Nice Knowledgeable Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee and not to College Hunks Hauling Junk Corporate.
Required Experience:
Manager
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
College HUNKS Hauling Junk & Moving® has 200+ locations throughout the U.S. offering comprehensive moving and junk removal for homes, businesses, and beyond.
