IT Technician

Columbia, IN - USA

Monthly Salary: $ 45000 - 50000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us at Sparksoft where were not just another tech companywere a catalyst for change. Our mission isnt just to offer IT solutions; its to revolutionize the way you work. Here passion isnt just a buzzword; its the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients delivering impact thats felt across the nation.

Our true strength lies in our people. Theyre the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft youre not stepping into a routine job; youre joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers we continuously refine our methods ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES:

Provide Tier 1 and 2 support
User account management
Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email self-service phone and walk-ups)
Triage and troubleshoot issues replace parts perform system upgrades and basic deployments
Set up and install workstation hardware and software for end-users
Provide remote end-users support to employees
Operation of assigned IT systems
Create knowledge base articles
End user support
Support of facility physical security systems
Enforce IT and security procedures and policy
Network support experience
Support of IT security
Other duties as assigned

REQUIRED EXPERIENCE:

0 - 3 years of IT Support.
Understanding of User administration (i.e. RBAC)
Excellent communication and customer support skills
Computer break/fix/upgrade
Windows 11
Ability to diagnose and resolve basic IT technical issues
Experience with Microsoft Technology Stack (Windows AD O365 Intune)
Identifies researches and resolves technical problems
Help Desk Support software experience
Inventory control
Good understanding of computer systems mobile devices and other tech products
Candidates must be able to obtain and maintain a Public Trust clearance.
Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE:

Apple OS X
Corporate VoIP phone systems
Physical access systems

EDUCATION & CERTIFICATIONS:

0-3 years of IT support
College degree preferred
Relevant IT certifications (i.e. A Network Security Cloud MS 365 Fundamentals ITIL

The pay range for this job level is a general guideline onlyand not a guarantee of compensation or addition to our competitive base pay Sparksoft offers health insurance paid time off 401K matching and training. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other laws.

Maryland Pay Range

$45000 - $50000 USD

WHAT WE OFFER:

At Sparksoft we know that people do their best work when they feel supported inspired and connected. Thats why weve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities were committed to helping you thrive both inside and outside of work. When you join Sparksoft youll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverageincluding medical dental vision life and disability insurance
A curated in-office experience designed to foster community team connections and innovation
Opportunities to give back through Sparksoft Cares including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative transparent and fun culturerecognized as a Great Place to Work

Accessibility and Accommodations:Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process please contact us at or call . Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft please report it immediately to our security team at

Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace our hiring process is designed to assess each candidates individual skills judgment and problem-solving abilities. To maintain the integrity of this process the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

Required Experience: