Consultant, Executive End User Support
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Provide expert technical support to executives ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters delivering solutions to both technical and non-technical users. Specialize in MS Office 365 operating systems and associated subsystems while managing issues with a focus on customer satisfaction. Additionally offer guidance to other End User Support staff focusing on collaboration to enhance service delivery.
Qualifications :
- Licenses/ certification for Apple Certified Mac Technician (ACMT) CompTIA A Certification ITIL Foundations v3 Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified IT Professional (MCITP)
- 5-7 years practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support
- Ensure confidential communication by discreetly updating stakeholders on issue progress safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution
- Analytical expertise to dissect problems and interpersonal strength to collaborate effectively fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success
- Leverage Microsoft Office 365 to document incidents create clear reports and communicate updates effectively ensuring documentation that supports transparency accuracy and efficient information sharing across stakeholders
Additional Information :
Behavioural Competencies:
- Team Working
- Establishing Rapport
- Upholding Standards
- Meeting Timescales
- Articulating Information
Technical Competencies:
- IT Knowledge - Advanced
- Written Communication Proficient
- Incident & Problem management Advanced
- Stakeholder Management (IT) Advanced
- Identity & Security Compliance - Seasoned
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
