Core Customer Success Manager
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Job Location:
Santiago de Querétaro - Mexico
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
What Youll Do
- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS product usage ROI and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long-term value-driven relationships with customers.
Qualifications :
What You Bring
- 2 years of experience in Customer Success Account Management or a similar client-facing role.
- Experience working in a SaaS environment.
- Proven ownership of customer retention and adoption (not just support).
- Strong communication skills (verbal and written).
- Analytical mindset with the ability to interpret customer data and metrics.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proactive customer-first approach to problem solving.
- Experience working with metrics like NRR churn NPS and usage data.
Nice to Have
- Experience using CRM tools such as Salesforce.
- Familiarity with Customer Success platforms (e.g. ChurnZero).
- Customer Successrelated certifications.
Additional Information :
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch Breakfast drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
- Base Salary: $23000 MXN
Work Location
This is a on-site position in Querétaro Mexico with the opportunity for some home office based upon performance
If youre passionate about building strong customer relationships and driving long-term success in a SaaS environment wed love to hear from you.
Please submit your resume in English to be considered.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Creden ... View more
