Associate Manager, Installation & Go-Live

• Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
• Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
• AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We are looking for an Associate Installation and Go Live Manager.

The Associate Manager Installation & Go Live is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met processes are executed efficiently and work aligns with organizational standards. The Associate Manager Installation & Go Live acts as a bridge between frontline employees and senior management fostering team development coaching and engagement.

This role leads a small team of installation specialists to ensure accurate efficient and high-quality POS deployments. Focuses on team development cross-functional collaboration and driving consistent client experiences. Supports escalation resolution and process improvement initiatives.

Responsibilities

Team Supervision & Support

• Lead and coach a small team of specialists providing guidance feedback and professional development.
• Monitor workloads and prioritize assignments to ensure balanced capacity efficiency and on-time delivery.
• Oversee day-to-day operations to ensure timely delivery of team objectives.
• Serve as the primary escalation point for technical or process-related issues.
• Prepare reports and updates on team performance metrics for senior management.
• Participate in hiring onboarding and training of new team members.

Client Coordination & Communication

• Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
• Maintain professional solution-oriented communication to foster positive client relationships.
• Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.

Project Coordination

• Track progress ensuring milestones and deadlines are met.
• Report project status risks and dependencies to the leadership.
• Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
• Collaborate with cross-functional teams to resolve issues and drive project completion.

Training & Quality Assurance

• Conduct quality checks to maintain consistency and adherence to standards.
• Promote team efficiency through ongoing process improvements and knowledge sharing.
• Support onboarding and training of new team members sharing best practices.
• Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs) Service-level Agreements (SLAs) and checklists.

Installation & Go Live Oversight

• Manage day-to-day activities of a small team (510) of installation specialists.
• Coordinate installations site surveys and training sessions across multiple client locations.
• Support hardware network and software configurations ensuring alignment with client needs.
• Monitor performance metrics escalate issues and ensure client satisfaction.
• Contribute to process improvements playbooks and training materials.
• Assist in resource allocation scheduling and coordination with cross-functional teams.

Skills & Knowledge

• Strong leadership and team management abilities including coaching and mentoring.
• Excellent communication and interpersonal skills for interacting with team members and stakeholders.
• Solid organizational and time management skills with attention to detail.
• Analytical and problem-solving skills to identify issues and recommend solutions.
• Knowledge of relevant tools systems and industry practices.
• Ability to adapt to changing priorities and manage multiple projects concurrently.
• Experience leading or mentoring small teams in POS implementations.
• Hands-on expertise in hardware setup software configuration and site surveys.
• Strong organizational analytical and problem-solving abilities.
• Excellent communication and interpersonal skills for client and internal interactions.
• Familiarity with project management ticketing and collaboration tools.

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 5 years of professional experience in customer success or related roles.
• 1 year of experience managing and developing high-performing teams.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• Bachelors degree in Information Technology Computer Networking or Systems Administration Engineering Technology Business Administration Hospitality Management (with strong technical acumen) or a related required.
• Relevant technical certifications (e.g. CompTIA A Network or vendor-specific POS certifications) may substitute for a formal degree.
• Fluent in English (written and verbal).
• Additional languages are preferred but not required.

Benefits:

At SpotOn we put people above everything else. Were known for our innovative software and technology solutions but we stand out because of the hard-working humans behind the tech. We cant take care of our clients without taking care of our employees first and thats why we invest in you with a competitive benefits package which includes:

• Medical Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation 10 company holidays sick time and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2000 per calendar year to assist with your professional development

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.