Product Integration Lead, Incident Recovery Operations (Unit 42)

Job Summary

As a Unit 42 Product Specialist you will be instrumental in providing product support configuration and deployment assistance to drive security transformation for our customers during and after security incidents. You will identify technology and policy gaps that enabled the incident and develop a holistic plan to enhance the customers security posture. Working directly with contacts from technical experts to executives you will leverage your expertise in Palo Alto Networks solutions to guide customers through troubleshooting configuration and security improvements ensuring the adoption of best practices to prevent future incidents.

Key Responsibilities

• Offer expert hands-on support with deployment implementation and troubleshooting of information technology and security solutions and infrastructure.

• Act as a trusted advisor guiding Unit 42 customers through implementing standards and best practices to address identified security gaps.

• Collaborate with account teams to understand customers prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively.

• Maintain a professional presence while working with diverse customer contacts including technical administrators executives and boards of directors.

• Proactively identify and communicate project status risks and issues with client contacts and internal engagement leads.

• Provide after-hours and weekend on-call coverage as needed to support critical engagement activities.

• Travel as needed to customer locations often with minimal advance notice up to 50% of the time.

Qualifications :

Required Qualifications

• Minimum of ten years of experience in information technology systems administration or network administration.

• Minimum of three years of experience managing security solutions in enterprise environments.

• Deep understanding of multiple network and endpoint security technologies (e.g. next-generation firewalls SASE SSE zero trust identity management endpoint protection DLP).

• Engineering and design experience within Active Directory (domains forests trusts) IP networking (switching routing protocols) and large-scale network infrastructure.

• Bachelors Degree in a relevant field or equivalent professional or military experience.

Preferred Qualifications

• Expertise deploying configuring and troubleshooting one or more Palo Alto Networks solutions (e.g. NGFW Prisma Access Cortex XDR/XSIAM).

• Prior experience in consulting or another client-facing role.

• Excellent written and verbal communication skills with the ability to convey complex technical concepts to non-technical stakeholders.

• Demonstrated ability to remain calm composed and articulate in high-pressure situations.

Additional Information :

The Team

Unit 42 Consulting is Palo Alto Networks security advisory team.  Our vision is to create a more secure digital world by providing the highest quality incident response risk management and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations data breach response digital forensics and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions we are experienced in working quickly to provide an effective incident response attack readiness and remediation plans with a focus on providing long-term support to improve our clients security posture.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

Yes

Employment Type :

Full-time