Carrier Relations Specialist
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are.
At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.
What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.
We Insure is seeking a Carrier Relations Specialist to play a critical role in supporting our agents by managing carrier appointments resolving complex issues and driving strategic initiatives that enhance carrier relationships. This role requiresstrongindependent decision making critical thinking and a proactive solutions oriented mindset.
The Carrier Relations Specialist will work closely with and provide direct support to theCarrier Relationsleadership teamwhile also continuing tocoach and mentor the Carrier Processing Specialistson best practices issue resolution and internal processes. This individual will serve as a subject matter expert and escalation point helping ensure consistent service and agent satisfaction.
Location: Austin TX (Hybrid)
Key Responsibilities
Make independent decisionsregardingcarrier access onboarding needs issue escalation and operational improvements
Coordinate and manage carrier appointments and subcodes across various lines and states
Serve as a key point of contact for agents needing help with portal access commission concerns underwriting challenges and quoting systems
Support the Carrier Relations Training Manager in the planning and delivery of agent-facing carrier trainings drop-in sessions and resource development
Collaborate with the Carrier Relations Supervisor to align on priorities resolve high-level concerns and drive efficiency
Continue to coach and mentor the Carrier Processing Specialists offering guidance reviewing work for accuracy and supporting professional development
Conduct quarterly carrier access reviews with agents and recommend improvements to strengthen market access and performance
Manage 1Password updates to ensure secureaccuratecarrier login credentials and access info are maintained
Lead and support special projects such as franchise book rolls onboarding transitions and subcode management
Work with internal stakeholders (Legal Compliance Onboarding) to ensure carrier documentation is completeaccurate and compliant
Maintain detailed records and documentation to support reporting and collaboration
Qualifications & Requirements
3 years of experience in carrier relations agency operations or a related field within property & casualty insurance
Demonstrated ability to coach others make independent decisions and manage priorities in a remote fast-paced environment
In-depth knowledge of carrier appointment processes agency workflows and insurance operations
Excellent communication troubleshooting and relationship-building skills
Proficient in Microsoft Excel (VLOOKUP Pivot Tables) with experience in EPIC and Power BI preferred
Experience with insurance licensing contract review or compliance processes is a plus
Self-starter who is comfortable working independently and collaboratively
Work Environment:The work environment characteristics described here are representative ofthose anemployee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Travel Required- Less than 10% forcompanyand/or Carrier events
Physical Requirements:While performing the duties of this job the employee isfrequentlyrequired to stand; walk; talk and hear; sit for extended periods of time; use hands to finger handle or feel and reach with hands and arms. The employeeis occasionally required toclimb or balance; stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Pleasenotethis job description is not designed to cover or contain a comprehensive listing of activities dutiesor responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Our Values. The We Way.
At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.
We Way Reflects Our Commitment to.
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
Andwere just getting started
Our Total Rewards.
Medical Dental Vision Life Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
This position is not able to be performed in California Colorado New York or Washington.
EEO
We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Required Experience:
IC
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
