EP&C CSR (Inside Sales)

Do you possesses these important qualities an unwavering commitment to customer service an unstoppable drive to exceed expectations and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry!

The EP&C Customer Service Representative (EP&C - CSR) is primarily responsible for assisting Summits customers over the phone internet email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.

Your customers will include external customers vendors manufacturers representatives and other suppliers. Internally you will serve departments such as sales warehouse credit and management.

As an EP&C - CSR you will be expected to:

• Thoroughly understand all product capabilities features and benefits as well as Summits market conditions product warranties and services.
• Assist customers over the phone or via the internet with orders quotations and product questions.
• Negotiate profitable pricing with both customers and suppliers.
• Proactively follow up on customer orders challenges and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Assist other associates as needed.
• Coordinate and collaborate with outside and inside sales teams to meet goals.

Summit will help you achieve your goals by:

Providing all of the tools and incentives necessary to take control of your career including:

• Rigorous on the job and online training programs that prepare you for a career in our industry
•  Result-driven and customer-oriented team and work environment
• Opportunity for advancement
• Monthly profit-sharing
• Comprehensive benefits including medical dental vision paid vacation and more!

Qualifications :

As the qualified candidate you must have:

• High school diploma or GED.
• Must have experience with products in the industrial electrical industry.
• Project management experience.
• Excellent interpersonal and communication skills both oral and written.
• Time management ability to organize and manage multiple priorities and meet deadlines.
• Flexibility the ability to effectively adapt to change.
• Proficiency in Microsoft Office with advanced knowledge of Excel.
• Strong customer service orientation.
• Exceptional follow up skills.
• Strong attention to detail and be well organized.
• Must be self-directed and able to complete tasks with little supervision or guidance.
• Proven do whatever it takes attitude.
• Ability to work in a fast-paced team-oriented workplace.

Beneficial Skills and Experience to be successful:

• Experience with an electrical distributor in inside sales or counter sales.
• Experience in managing projects and customer quotations.
• Experience in industrial markets (emphasis in EP&C).

 Physical Challenges:

• Working environment is an office setting.
• Consistent sitting for hours at a time.
• Consistent use of keyboard and mouse.
• Ability to perform the same physical tasks as that of counter and warehouse associates.
• Ability to operate standard warehouse equipment.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Not sure if this position is right for you Click here to submit your information to our recruiting team.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process please contact our lead recruiter at x 1224.  Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time with or without cause or notice.  Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.

Remote Work :

No

Employment Type :

Full-time