Customer Solution Consultant
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Support Human Resources Services for all HR products
- Consult customers through various interaction channels
- Process electronic requests via email chat and internal ticketing systems
- Register classify and finalize customer orders in the order management system
- Maintain close cooperation with team leaders and back office departments
- Address process difficulties to HIS Specialists or Process Manager
- Maintain and update process documentation in the knowledge management system
- Provide training and support to new joiners and junior colleagues
- Track and escalate service quality issues following established procedures
- Answer inquiries from employees managers and candidates using available tools
- Suggest improvements for processes procedures and technologies
- Perform additional tasks as assigned by the hierarchical superior
Additional Information :
Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing offer letters on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - .
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To know more please visit : Fraud Alert
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
About Company
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Ban ... View more
