Summary of position:
We are looking for a self-starter Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.
Duties and Responsibilities:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation repair maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all companys filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Awareness of ISO 14001 and 45001 standards
Qualifications :
Requirements and Skills:
- Proven Field Service experience
- Ability to troubleshoot test repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
Additional Information :
Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
Remote Work :
No
Employment Type :
Full-time
Summary of position:We are looking for a self-starter Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.Duties and Responsibilities:Provide service and custo...
Summary of position:
We are looking for a self-starter Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.
Duties and Responsibilities:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation repair maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all companys filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Awareness of ISO 14001 and 45001 standards
Qualifications :
Requirements and Skills:
- Proven Field Service experience
- Ability to troubleshoot test repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
Additional Information :
Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
Remote Work :
No
Employment Type :
Full-time
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