IT Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As an IT Supervisor you will:

• Develop and manage effective working relationships with other departments groups and personnel.

• Provide direction and supervision to members of the Desktop Support/IT Support Team.

• Be responsible for assigning and prioritizing work setting expectations and promoting goals and priorities.

• Oversee desktop support operations and ensure excellent customer service to all internal or external customers.

• Provide expert technical support training and assistance to desktop support personnel on network computer system issues and new technology.

• Analyze desktop-related issues determine problems implement solutions and resolve or forward work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator Sr. Systems Administrator).

• Quickly respond to priority incident calls provide necessary troubleshooting assistance to other team members and prioritize tasks to minimize downtime and impact time.

• Ensure service level agreements are communicated and understood by the desktop support team.

• Monitor and evaluate the performance of IT Support/Helpdesk personnel to ensure adherence to company policies and standards.

• Lead initiatives to enhance the efficiency and effectiveness of IT support services identifying areas for improvement and implementing best practices.

Do you have what it takes to become an IT Supervisor

Requirements:

• Bachelors Degree in ECE Computer Engineering Computer Science Information Technology or any IT/Computer-related course.

• 5-7 years of IT support experience

• ITIL Certification is good to have.

• Knowledge of I.T. systems and equipment as well as their installation configuration maintenance and repair.

• Knowledge of I.T. requirements/demands in call center Operations and organization particularly in the area of Operations support.

• A skilled technical writer who can document problems and solutions for customers and other technical support personnel.

• Strong time and project management skills.

• Excellent oral and written communication skills. Fluency in the English language.

• Ability to adapt to changing work schedules and hours.

• Excellent problem determination technique.

• Excellent customer orientation.

• Well-organized with good follow-through on commitments to customers.

• Strong problem-solving decision-making and analytical skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager