Senior Manager, Technical Services (Network Security)

Job Summary

The Technical Services Senior Manager leads the Implementation and Delivery Teams for India (NetSec) requiring exceptional attention to detail and interpersonal skills to thrive in a fast-paced environment. This role provides strategic direction for the team ensuring the organization remains at the forefront of network security innovation while managing daily operations and key stakeholder relationships. You will be responsible for the teams talent development operational excellence and overall business integration.

Key Responsibilities

• Provide strategic direction and technical vision for the Technical Services team ensuring the India organization remains at the forefront of network security innovation including SASE.
• Manage daily activities of the consulting organization ensuring high-quality delivery of professional services and resident engineering engagements.
• Lead a team of delivery professionals with a focus on active career coaching training and talent development including hiring promotions and performance management.
• Act as a key liaison for Sales Leadership ensuring technical requirements align with customer business outcomes and expectations through effective collaboration.
• Collaborate with external partners to enhance their service product offerings and delivery capabilities fostering ecosystem growth.
• Provide consistent status updates to regional leadership and play an active role in Quarterly Business Reviews (QBRs).
• Serve as a calm decisive leader during customer escalations ensuring swift resolution while maintaining professional composure.

Qualifications :

Required Qualifications

• Bachelors degree with 12 years of related experience OR Masters degree with 8 years of related experience OR PhD with 5 years of related experience.
• 7 years of experience managing teams of 10 or more service delivery professionals specifically within a high-growth technology environment.
• Solid technical foundation in Internet security concepts and hands-on experience with Network Security product implementations.
• Excellent written and verbal communication skills with a knack for translating technical complexity into business value.

Preferred Qualifications

• MBA or Masters degree.
• Exceptional ability to present to internal executives and external clients with the power to influence decision-making at all levels.
• Demonstrated ability to oversee multiple concurrent engagements and prioritize a complex workload proactively.

Additional Information :

The Team

Our technical services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time