Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Application Support Analyst youll act as a bridge between our business users and IT responsible for the smooth functioning of Acumaticas internal business applications. Youll troubleshoot resolve and analyze application issues help implement configuration changes and work closely with stakeholders to optimize our business processes.
- Application Support & Troubleshooting: Quickly respond to and resolve incidents and service requests to minimize user downtime and ensure the seamless operation of internal business applications including Acumatica ERP and CRM.
- Configuration & Change Management: Analyze implement and manage configuration changes ensuring backward compatibility and coordinating with business analysts and stakeholders as needed.
- System Performance Monitoring: Monitor system health proactively identify performance issues and escalate critical problems to IT System Administration or management.
- User Assistance & Training: Provide effective guidance consulting and support to internal customers enabling them to maximize the value of business solutions.
- Documentation & Knowledge Sharing: Accurately log and document service requests solutions and create support articles to build internal knowledge.
- Collaboration: Work closely with global teams effectively communicating with technical and non-technical users across various functions and regions.
- Testing & Upgrades: Perform and verify fixes assist in change management activities and support users during software upgrades.
- Continuous Improvement: Analyze business scenarios recommend process improvements and help optimize application configurations to support evolving business needs.
Qualifications :
- Education: Higher degree in computer systems networks information systems/technologies or related field.
- Experience:
- 2 years in system analysis support or ERP/business application administration.
- Exposure to working with both technical teams and end users in English.
- Experience with workflow diagrams functional specs and technical documentation.
- Technical Expertise:
- Understanding of system performance monitoring troubleshooting and incident management.
- Familiarity with ERP or CRM systems (Acumatica experience a plus but not required).
- Experience with IT service management tools (e.g. JIRA ServiceNow) is a plus.
- Optional: scripting or automation knowledge.
- Skills:
- Highly analytical structured thinker with the ability to decompose and communicate complex concepts.
- Proven ability to prioritize in dynamic settings and deliver results.
- Excellent English communication skills both verbal and written.
- Eagerness to learn share and grow professionally with a global team.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail .
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) with customers worldwide. But dont take our word for itread what analysts like G2 and Info-Tech have to say about us. Acumatica is different by design and purposely built to h ... View more
