Preferred Vendor Manager

Capital Consultants Management Corporation

Job Location:

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Introduction

Community Management Holdings (CMH) is a family of community association (HOA) management companies serving over 500000 homes across 12 states. We partner with boards and residents to run great communitiesoperationally financially and experientially. Our goal is to increase the value of being a CMH client by offering new services that deliver meaningful benefits to boards and residentsand to leverage our growing scale to adapt quickly to client needs.

We are building a best-in-class preferred vendor and compliance program that helps us attract and retain the best vendors reduces risk and makes life easier for community operations teams. The Manager will be responsible for the success of our preferred vendor program serve as the primary point of contact for internal teams and external partners and continuously improve how we vet onboard and manage vendors across CMH. The manager will be the primary interface with strategic required to run the program. The Manager will also be responsible for developing a strategy and operational approach to expand the program with future acquisitions.

The Preferred Vendor Manager reports to the VP New Services & Operations and partners closely with the Chief Growth Officer Community Success / Operations Community Finance external partners and leadership across CCMC and other CMH brands.

Responsibilities

Program Ownership

Provide day-to-day operational oversight of the vendor management program at CCMC and forthcoming program at HOAMCO

Rollout and scale current vendor management programs to additional geographies

Accountable along with the VP New Services & Operations for delivering targeted financial and operational results from the program

Own CMHs relationship third parties

Provide leadership to and serve as primary point of contact for Community Operations teams around vendor management

Compliance

Introduce compliance process changes to Community Operations team members and guide them through process changes

Monitor community and portfolio-level compliance ratings; identify gaps partner with Community Operations to close them escalate as needed

Partner with Legal and Community Operations to continuously improve insurance requirements and risk management processes

Use VMS and other systems to track vendor vetting sign-ups expiring credentials and renewal statuses

Preferred vendor programs

Design preferred vendor program benefits analyze vendor data to identify high-performing vendors to include in program design vendor communication strategy drive vendor sign-ups and renewals

Engage Community Operations team in program delivery as needed

Analyze program KPIs and recommend process improvements to drive desired results

Both compliance and preferred vendor

Develop and deliver training for new hires and existing Community Operations teams on insurance basics vendor vetting workflows preferred vendor programs

Coordinate surveys and feedback loops with Community Operations teams to identify friction points and prioritize improvements in vendor management processes

Provide regular updates and insights to Community Operations and senior leadership on program performance and risks

Requirements

Bachelors degree

4 years of experience in HOA management (preferred)

Prior data analysis experience / proficiency with excel

Familiarity with vendor insurance and contracting concepts (COIs additional insured waivers of subrogation hold harmless agreements etc).

Experience working with third-party platforms or ERPs to manage vendors credentials or payments (e.g. VMS IPS or similar systems).

Strong organizational skills and attention to detail; able to manage many vendors communities and deadlines simultaneously.

Proven ability to build and improve processes SOPs and playbooks for users across different locations and levels.

Clear confident communication skillscapable of explaining requirements to onsite teams vendors and boards and influencing stakeholders without direct authority.

High initiative resourceful and comfortable working in a fast-evolving environment with new tools and processes.

WHAT WE OFFER:

Comprehensive benefits package including medical dental vision and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation holiday and volunteer time
Company-paid Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Training and Educational Assistance
Perhaps most importantly a service-oriented team who is dedicated to your success!

Required Experience:

Manager

Introduction Community Management Holdings (CMH) is a family of community association (HOA) management companies serving over 500000 homes across 12 states. We partner with boards and residents to run great communitiesoperationally financially and experientially. Our goal is to increase the value of...