Assistant Support Services Manager

COME AND JOIN US . . .

We are currently seeking an experienced vibrant and highly organised Assistant Support Services Manager to join our Food & Beverage Support Services team.

The on target earning potential for this role is 38155 / per annum based on a 39 hour contract - comprising a base salary of 33155 plus a qualified estimate of 5000 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Supporting our Back of House Manager youll be leading from the front hands on and part of the operation taking great pride in the team achieving the highest possible standards at all times
• Managing a team of kitchen stewards who support our teams during day and evening services; youll also have responsibility for our team of night kitchen cleaners
• Adhering to all operating procedures monitoring and filing all of the required paperwork and supporting documentation; taking responsibility for the accurate completion and recording of our health and safety data
• Keeping your finger on the pulse of our business seasons events; youll know whats forecast and the action your team needs to take to support this; youll also attend weekly BEO meetings
• Ensuring that all equipment and kit required by our Culinary and service teams are stored safely and securely always avoiding damage
• Youll deliver complete accuracy in the management of our cleaning equipment and stock of chemicals; ensuring consistent replenishment and that our business will never be without its essential items
• Liaising with our offsite contractors youll ensure they fulfil their agreements for our external cleaning support fleet vehicles and waste uplifts
• Completing monthly stock takes accurately and efficiently reporting variances and lessons learned with outstanding precision
• Developing your team sharing your vast knowledge agreeing and setting objectives to support each one achieving their personal and professional potential
• Building strong working relationships with our teams across the estate always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making sure our service is 5 star in every way
• Driving our range fleet vehicles across the areas to allow you to check the food and beverage areas around the Estate
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• Ideally youre currently operating in a similar role with an outstanding track record of success and you already hold a full driving licence
• Professional and supremely organised youll know exactly how to make sure our operation is slick
• You have a fantastic ability to prioritise for yourself and your team you leave no stone unturned in understanding your business needs
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026 our full-time employees can expect to receive around 5000 in addition to their annual salary

If you are our next Assistant Support Services Manager please forward your most recent CV to us today!