Account Executive SMB (Install Base)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Account Executive is the catalyst behind Genesys success as an organisation creating experiences rooted in empathy building trust and earning loyalty. As a consultative sales professional the Install Base Account Executive is responsible for driving revenue growth and bringing in expansion business from existing customers. Account Executives help solve the business needs of customers enabling them to realize Experience as a Service; our vision for empathetic customer and agent experiences at scale. Account Executives own the opportunities and are responsible for coordinating resources and managing the sales campaign across the entire opportunity cycle.

The Role

As anInstall Base Account Executive you will be responsible forexpanding existing customer relationships driving growth within ourenterprise commercial and SMB install base and maximising the value of Genesys solutions. You will work withcurrent customersto identifycross-sell up-sell and expansionopportunities ensuring continued adoption ofGenesys Cloud AI and Digitalsolutions.

This is aconsultative salesrole requiring a deep understanding of customer business needs a strong ability to articulate value and a proven track record ofexpansion saleswithin the CCaaS and CX technology space.

You willown the account management relationship working closely with partners and internal teams includingCustomer Success Technical Sales and Professional Services todrive customer growth and retention.

The Account Executives role is to drive expansion business through selling Genesys Cloud Digital and AI technologies either directly or alongside a partner being responsible for all stages of the opportunities including the management of both pre-and post-sales support resources throughout sales campaigns.

The Account Executives main goal is to achieve their sales bookings target by closing opportunities in a predictable manner whilst aligning to the Genesys Way of Selling methodology within Salesforce.

Key Responsibilities:

The primary responsibility for this role is to grow and convert a pipeline of expansion opportunities: -

• Grow existing customer relationshipsby identifying opportunities for expansion upselling and cross-selling Genesys Cloud solutions.

• Develop deep relationshipswith key customer stakeholders including theChampion Economic Buyer and Decision Makersto drive expansion.

• Engage proactivelywith existing accounts to ensure adoption and maximise customer value.

• Manage complex sales cyclesin a consultative manner leveraging theMEDDPICC frameworkto drive predictable growth.

• Identify prospect needs and effectively understand and respond to their objections

• Drive renewals and expansionsin partnership with Customer Success ensuring customer satisfaction and continued usage of Genesys Cloud.

• Act as a trusted advisor providing strategic guidance on customer experience (CX) best practices and industry trends.

• Collaborate with partners and internal teams including Professional Services Customer Success and Marketing to drive customer engagement and growth.

• Track and forecastsales performance ensuring accurate pipeline management in Salesforce.

• Negotiate and close in a predictable manner

• Thought Leadership - Provide expertise around particular areas of interest and be able to discuss industry trends and best practices

• Establish yourself as a Trusted Advisor to customers

• Develop innovative ideas and develop new approaches to the internal team (Sales Development Representative SDR).

• Assist in enhancing the current team environment.

• Respect and follow the One Genesys Values to deliver Experience as a Service Embrace Empathy Fly in Formation and Go Big

Minimum Requirements:

• Track record of success in selling Cloud and/or Digital products

• 4 years of experiencesellingCCaaS SaaS or Customer Engagement solutionswith a proven track record inexpansion sales.

• Strong background inupselling cross-selling and renewalswithin anexisting install base.

• Managing a complex and consultative sales environment utilising MEDDPICC for opportunity management

• Experience working with partners and as a direct seller

• Ability to demonstrate a commitment to excellence with a strong business acumen

• Expert communication and active listening skills

• Fluency in both English and French

• Excellent objection handling persuasive and negotiating abilities

• Strong collaboration skills with ability to work with multiple team members

• Ability to multi-task and manage multiple streams of work simultaneously

• Proven record of meeting/exceeding established sales goals

• Evidence of being able to communicate at all levels within the prospects organisation as well as managing internal stakeholders

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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