Tier II Service Desk Specialist (Part-Time)
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Job Location:
Kansas City, KS - USA
Hourly Salary:
$ 24 - 25
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for an Tier II Service Desk Specialist (Part-Time) to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering data management cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT WHY and HOW. Using our signature consulting methodology that we call The Makpar Way we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
We are seeking a Tier II Service Desk Specialist for a (Part-Time) position.
- Position: Tier II Service Desk Specialist
- Position Type: Part-Time-Onsite
The Position:
Tier II Service Desk Specialist provides technical assistance and support for hardware software and network-related issues. This role is responsible for troubleshooting problems installing and configuring systems and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills excellent communication abilities and a customer-focused mindset.
Key Responsibilities
Tier II Service Desk Specialist provides technical assistance and support for hardware software and network-related issues. This role is responsible for troubleshooting problems installing and configuring systems and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills excellent communication abilities and a customer-focused mindset.
Key Responsibilities
- Provide first-level and second-level onsite and remote support for desktops laptops printers and other peripherals.
- Diagnose and resolve hardware and software issues in a timely manner.
- Install configure and maintain operating systems applications and security tools.
- Assist with onboarding and offboarding of employees including device setup and account provisioning.
- Maintain accurate documentation of support requests resolutions and asset inventory using an ITSM ticketing system
- Collaborate with IT team members to escalate complex issues and implement solutions.
- Ensure compliance with organizational IT policies and security standards.
- Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications Education & Experience
- Associate degree in IT Computer Science or related field Trade School Certificate Programs (or equivalent experience).
- 6 months to 1 year of desktop support or IT helpdesk experience.
- Proficiency in Windows and macOS environments.
- Knowledge of Active Directory Office 365 and basic networking concepts.
- Familiarity with imaging tools and remote support software.
- Familiarity with ticketing systems such as ServiceNow and Remedy.
- Strong communication customer service and problem-solving abilities.
- Must adhere to federal government IT security standards.
- Work Environment: Onsite or hybrid; may require occasional travel to regional offices.
- Ability to lift and move computer equipment (up to 50 lbs.).
- Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred Qualifications (Optional)
- CompTIA A
- Microsoft Certified Modern Desktop Administrator Associate
- ITIL Foundation
If you are interested in this position please send me a copy of your latest resume at Also please let me know what time/number is best to call to discuss this great case you are not interested in this position or this is not the right fit for you please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
- Availability to start a new job
- Best Rates
- Contact #
Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications merit and business need.
Regards
Bob Hafiz Technical Recruiter
Representing Makpar
Phone: .530
Direct:
Makpar Corporation
8a/WOSB/EDWOSB
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award Region 3
Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.
Regards
Bob Hafiz Technical Recruiter
Representing Makpar
Phone: .530
Direct:
Makpar Corporation
8a/WOSB/EDWOSB
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award Region 3
Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.
Compensation: $24.00 - $25.00 per hour
Required Experience:
IC
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