Senior Business Analyst
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Twixor is a global leader in digital process automation and customer engagement enabling enterprises to orchestrate business transactions via messaging channels using patented low-code technology. Headquartered in Singapore with a global footprint Twixor serves clients in banking insurance retail logistics healthcare and more.
Job Overview
We are seeking a talented Senior Business Analyst to join our Chennai office. This full-time mid-level role is ideal for an individual passionate about driving business process improvements in the BFSI sector. You will work closely with cross-functional teams to deliver seamless digital customer journeys and enable business transformation using conversational AI platforms.
Qualifications and Skills
- Requirements Gathering (Mandatory skill): Advanced skills in eliciting capturing and clarifying business requirements from stakeholders to support strategic project goals.
- BRD and FRD (Mandatory skill): Expertise in drafting reviewing and finalizing Business Requirements Documents and Functional Requirements Documents to ensure project alignment.
- Business Analyst in BFSI Module (Mandatory skill): Proven experience working as a business analyst within Banking Financial Services and Insurance domains understanding their processes and regulations.
- Stakeholder Management: Ability to effectively engage communicate and manage expectations of internal and external business stakeholders.
- User Stories: Proficient in writing detailed clear and actionable user stories to facilitate development cycles within agile teams.
- Agile Methodologies: Experienced in working within Agile frameworks collaborating with scrum teams and adapting to iterative production environments.
- Experience in Conversational AI Platforms (Chatbots): Prior involvement with chatbot solutions virtual assistants or natural language processing platforms to design intelligent customer journeys.
- Rest API: Understanding and working knowledge of REST APIs for integrating front-end and back-end systems in digital transformation projects.
- UAT: Experience preparing for organizing and conducting user acceptance testing to ensure solutions meet business requirements and are ready for deployment.
Roles and Responsibilities
- Collaborate with business stakeholders to identify and analyze requirements for digital process automation projects particularly within the BFSI domain.
- Create comprehensive BRD and FRD documents that align with business objectives and ensure clarity for technical and non-technical audience.
- Lead requirement gathering workshops and conduct interviews to capture precise project requirements for conversational AI and messaging channel solutions.
- Translate business needs into clear user stories and acceptance criteria for development teams ensuring consistent and prioritized backlogs.
- Oversee the end-to-end project lifecycle including support during solution design development integration and user acceptance testing phases.
- Manage stakeholder relationships handle expectation management and provide timely and clear communication throughout the project lifecycle.
- Work closely with product and engineering teams to ensure alignment between business goals and technical implementation especially for chatbot and API integrations.
- Stay up to date with industry trends in digital automation BFSI and conversational AI to propose innovative solutions and enhancements for ongoing projects.
Work Location: Chennai (Work from Office)
Notice Period: below 30 days
Required Experience:
Manager
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
The world has changed. Enterprises are re-imagining customer engagements on social and messaging channels preferred by their customers, thereby enabling structure in an inherently unstructured medium. We enable business transactions over messaging channels. We orchestrate end-to-end f ... View more
