Child Support Specialist I (Spanish Bilingual)

• Manages a general caseload consisting of child support legal actions and the establishment enforcement and collection of child support payment obligations based on established guidelines.
• Coordinates appointments for personal interviews with custodial and non-custodial parents employers and attorneys.
• Develops and analyzes information for the establishment of paternity.
• Uses a variety of methods systems and procedures for locating information on custodial and non-custodial parents assets income and liabilities.
• Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.
• Responds to general inquiries and explains general child support laws court orders rules regulations and policies to public and staff.
• Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
• Prepares and processes legal documents necessary for the establishment collection and enforcement of child support obligations.
• Documents and updates customer information contact information case actions/history logs and records using a state-wide automated system.
• Provides case status information explains the complaint resolution process and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
• Applies federal state and local codes procedures and rules in establishing and processing child support cases.
• Coordinates and/or conducts genetic tests when needed.
• Performs related duties as assigned.

• Civil and criminal law and Federal and California laws and regulations pertaining to the establishment and enforcement of child support obligations.
• Sources methods and techniques used to locate non-custodial parents relatives and related persons assets income and liabilities.
• Techniques and methods for establishing paternity.
• Child Support specific collection methods and techniques.
• Legal terminology used when explaining legal procedures to customers or the public.
• When and how to prepare and process a variety of child support related legal documents in a clear and concise manner.
• The structure and content of the English language.
• Basic mathematics and business arithmetic including addition subtraction multiplication division fractions percentages and decimals.

• Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases.
• Explain child support procedures regulations and requirements to individuals from a wide variety of educational and cultural backgrounds.
• Use effective interviewing techniques to interview a wide variety of people over the telephone and in person.
• Use patience tact and courtesy in firmly dealing with people who may be uncooperative unreasonable angry upset or hostile.
• Collect DNA samples to establish paternity.
• Use sound independent judgment to analyze factual information situations and people.
• Understand financial records such as tax records income and expense reports and employer earnings records to determine the amount of child support payment obligations.
• Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation.
• Organize work and set priorities in order to meet critical deadlines with minimal direction.
• Exercise initiative within the limits of assigned duties.
• Maintain the confidentiality of sensitive or personal information.
• Establish rapport and maintain effective working relationships with coworkers courts attorneys other agencies and the public.
• Be flexible and supportive of change.
• Ability to prioritize multiple assignments having conflicting deadlines.
• Effectively use computer and other resources to prepare and manage cases.

• Takes sworn statements from the custodial parent and non-custodial parent and arranges or facilitates DNA testing in cases where paternity is in question.
• Evaluates income and expense data of custodial and non-custodial parent to determine support capability; reviews financial history to determine arrears obligation.
• Explains legal requirements and the calculation of support payments to custodial and non-custodial parents and other involved parties.
• Issues Summons and Complaints and Proposed Judgments to establish paternity and support orders and enforces those orders through wage assignments and other legal actions.
• Obtains and enforces health insurance orders.
• Recommends cases for prosecution prepares legal documents for court filing assists attorneys in preparing cases and testifies in court as necessary.
• Initiates and processes such legal actions as subpoenas orders to show cause registration of foreign support orders notices of assignment writs of execution property liens orders of examination and contempt of court actions pertaining to the enforcement of child support.
• Responds to and investigates complaints from custodial and non-custodial parents regarding hidden assets and/or under the table employment.
• Accesses computerized databases and maintains computerized files. Responds to and complete numerous daily weekly and monthly automated task lists.
• Responds to inquiries from the public private attorneys appointed and elected officials.
• Provides case status information and interprets child support statutes regulations and procedures to custodial and non-custodial parents.

• Enforcing mandatory guideline child support orders that may not seem reasonable.
• Attaching the wages of non-custodial parents who then allege they will not be able to support their current family.
• Negatively impacting a non-custodial parents credit rating.
• Intercepting state and federal tax returns.
• Revoking drivers licenses required employment and professional licenses and passports.
• Clients who do not wish to be cooperative.
• Clients in a highly emotional or irate mental state.
• Custodial parents involved in Welfare fraud.
• Clients who are domestic violence victims.
• Clients with felony convictions.
• Homeless individuals and families.
• Clients whose life style culture and/or values may be significantly different than your own.
• Mandatory reporting of child and adult abuse.

• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Position may require pre-employment drug testing physical and fingerprinting for a background investigation.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

Adepartmental openeligible list will be established for the county of Plumas. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest forSIX (6) MONTHSfrom the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.