EBS Customer Service Agent (German & English speaker)

About Ecolab

A trusted partner at nearly three million customer locations spanning over 170 countries Ecolab is the global leader in water hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions data-driven insights and personalized service to advance food safety maintain clean and safe environments optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare hospitality and industrial markets.

When you come to work at Ecolab you get to take on some of the worlds most meaningful challenges and have the opportunity to learn and grow shape your career make an impact and quickly see the importance of your work.

What You Will Do:

• Address customer inbound enquiries (calls and emails) each day from internal & external customers while following department guidelines

• Accept and process transactions in SAP/CRM

• Process customer confirmations and investigate shipment status

• Interface with other departments to resolve problems related to order to cash cycle

• Achieve target goals for daily deadlines and monthly order quality

What you will need:

• Advanced level of German and English (minimum C1)

• Good MS Office skills

• Strong customer orientation

• Effective business writing in a professional and friendly approach

• Good problem-solving and decision-making abilities

• Embrace repetition of core job duties in a fast-paced environment

• Minimum 6 months of customer service experience is considered an advantage

• Experience using Customer Service software or/and SAP / NICE is considered an advantage

• Please ensure your CV is submitted in English

• No immigration sponsorship offered for this role.

Whats in it For You:

• Make a difference: Join us and be part of a stable growing global Fortune 500 company where future matters.

• Work life balance: Enjoy non-traditional work hours that fit the schedule you need; And enjoy a hybrid working mode.

• We see you: Be recognized for meeting goals and secure opportunities for advancement.

• Learning and trainings: Sharpen your professional business acumen.

• Benefits: cafeteria medical dental vision subscription stock purchase plan language learning options and more!

Our Commitment to Diversity and Inclusion

At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement based on individual qualifications and job all matters affecting employment compensation benefits working conditions and opportunities for advancement we will not discriminate against any associate or applicant for employment because of race religion colour creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age disability or status as a covered veteran.

In addition we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority female disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career own your future and impact what matters.