Service Delivery Manager Healthcare (Telematics) German speaking (REF5122C)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Service Delivery Manager who will be responsible for the end-to-end delivery and quality of IT services while also supporting business analysis activities. The ideal candidate combines strong service management and stakeholder coordination skills with the ability to understand analyze and translate business needs into actionable requirements.
Key requirements:
- Act as the primary interface between customers and the organization
- Maintain regular communication with customers including status calls and alignment meetings
- Translate customer questions requests and complaints into clear actionable solutions
- Represent the company towards customers during service escalations
- Daily interaction with product owners support team developers
- Responsible to deliver based on the agreed customer contract and for the maintenance of the contract
- Ensure effective communication and alignment between internal and external stakeholders
Qualifications :
Skills & Competencies:
Soft Skills:
- Excellent communication negotiation and customer and stakeholder management skills.
- Analytical mindset with the ability to interpret financial data
- Ability to work in a fast-paced international environment and manage multiple providers
- Strong problem-solving abilities and attention to detail
- Confident appearance: Ability to present confidently in both German and English
- Teamwork: Ability to foster productive relationships within the Telematics team
Technical Skills:
- Strong user-level IT knowledge and proficiency in Microsoft Office applications
- Advanced Microsoft Excel knowledge
- SAP knowledge is required
- Basic to intermediate SQL is an advantage
- Microsoft Access knowledge is and advantage
- Experience in data analysis
- Ability to gather and document business requirements
- Experience with service management frameworks
Qualifications
- Fluent English (B2 level) and German language skills (C1 level)
- 3-5 years of experience in the IT sector
- Understanding of the German healthcare industry
- Strong ITIL foundation with experience in service management
- TÜV advanced SDM certification is preferred
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
