Success Engineer

Success Engineer

Full-Time Remote (Mexico)

Were hiring a Success Engineer for a fast-growing AI automation company building intelligent agent systems for real-world operations. Ideal for technical builders who love owning customer success end-to-end from integrations to onboarding to long-term adoption.

Role Overview

Youll serve as the technical owner of the post-sale customer journey leading implementation architecting integrations and driving ongoing product adoption. This role blends solution engineering data pipeline development API integrations and customer-facing consulting. Youll work closely with Product Engineering and customer stakeholders to ensure every deployment is successful stable and scalable.

What Youll Do

• Implementation & Onboarding
• Lead technical discovery solution design and implementation scoping
• Build and validate ETL pipelines (Python SQL integration platforms)
• Configure API/MCP integrations with systems like CRM ERP and FMS
• Deploy AI agents and establish performance baselines
• Coordinate with cross-functional teams and track progress in Notion/Slack

Customer Success & Adoption

• Monitor system health and troubleshoot integration or performance issues
• Run workshops and train customer teams on new features
• Maintain customer playbooks documentation and best practices
• Identify expansion and upsell opportunities

UAT & Quality Assurance

• Set up UAT environments with production parity
• Build and execute test cases (load testing data integrity agent accuracy)
• Track defects and work with Engineering through resolution

Continuous Improvement

• Analyze logs and telemetry to optimize performance and scalability
• Standardize reusable scripts runbooks and integration blueprints
• Provide structured feedback to Product and Engineering
• Contribute to technical case studies and customer success stories

Requirements

Technical Skills

• Strong enterprise integration background (APIs SDKs webhooks)
• Proficient in Python SQL and data engineering fundamentals
• Experience with OAuth 2.0 SAML CRM/ERP/FMS platforms
• Skilled at troubleshooting complex system issues
• Comfortable with performance tuning and UAT processes

Customer & Communication Skills

• Exceptional communicator able to simplify technical concepts
• Confident running discovery workshops and executive briefings
• Organized project leader who manages timelines and milestones
• Trusted advisor who acts with ownership and proactivity

Product Mindset

• Gathers structured feedback to influence product roadmap
• Enjoys documenting and standardizing processes
• Capable of writing clear technical narratives and success stories

Why This Role

• Own high-impact customer implementations end-to-end
• Shape how real businesses adopt AI automation
• Work directly with a senior technical leadership team
• Build scalable systems processes and best practices
• Influence product direction through customer insights