Intermediate Platform Engineer

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe we are the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

We are looking for an Intermediate Platform Engineer to help design build and maintain our cloud infrastructure and developer platform. You will work alongside senior engineers to help our teams ship software faster safer and more reliably. This is a hands-on technical role where youll gain exposure to modern platform engineering practices while contributing to the foundational systems that power our products.

What Youll Do

Platform & Infrastructure

• Build and maintain scalable secure infrastructure on AWS
• Develop and manage Infrastructure as Code using Terraform (modules state management drift detection)
• Contribute to our internal developer platform (IDP) to improve developer experience and velocity
• Support and maintain Kubernetes clusters and container orchestration
• Implement and improve CI/CD pipelines and GitOps workflows for automated deployments
• Participate in on-call rotations and incident response

Backend & Architecture

• Write clean maintainable automation scripts and tooling
• Help design and implement APIs for platform services
• Contribute to observability solutions (logging monitoring alerting)
• Support microservices architecture and containerization best practices

Collaboration

• Work closely with development teams to understand their infrastructure needs
• Participate in code reviews and knowledge sharing sessions
• Document platform services and runbooks
• Collaborate with senior engineers on architectural decisions

What Were Looking For

Must-Have

• 2-4 years of experience in platform engineering DevOps or infrastructure roles
• Strong experience with AWS (EC2 EKS S3 IAM VPC Lambda)
• Solid hands-on experience with Terraform for infrastructure as code
• Working knowledge of Kubernetes (deployments services configmaps secrets)
• Experience with CI/CD tools (GitHub Actions GitLab CI Jenkins or similar)
• Familiarity with GitOps practices and tools (Argo CD Flux)
• Understanding of networking fundamentals (DNS load balancing firewalls)
• Proficiency in scripting languages (Bash Python)
• Strong troubleshooting and problem-solving skills

Nice-to-Have

• Experience with Go programming language
• Exposure to Backstage or other developer portal solutions
• Familiarity with policy engines (Kyverno OPA)
• Experience with service meshes (Istio Linkerd)
• Knowledge of Argo CD for GitOps deployments
• Basic understanding of cloud cost optimization
• Experience with infrastructure monitoring tools (Prometheus Grafana)

Technical Environment

• Cloud: AWS
• IaC: Terraform
• Container Orchestration: Kubernetes
• GitOps: Argo CD
• CI/CD: Gitlab CI