Primary Details

Time Type: Full time

Worker Type: Employee

This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise they are responsible for fulfilling specific steps in the entire end to end claims process.

Primary Responsibilities Ensure compliance with QBE policies procedures and relevant legislations and regulations Ensure compliance within delegated authority limitsMaintain effective communication with customersRaise and authorize claims payments for valid invoices and within authority limits Settle fast track claims wherein invoices are already available Journal payments into claims Triage emails to correct claims handlers Make contact with another party to clarify contents of an invoice/ document Identify recovery opportunities on claims Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Ensure all required documents are complete before a hand-off to the Recoveries team Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience NA Preferred Competencies/Skills Customer service skills Proficiency in MS tools Analytical and negotiation skills Excellent verbal and written communication skills (English) Preferably with Case Management Skills Preferred Knowledge Preferred Basic Knowledge of Insurance Basic Knowledge of Customer Service QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Claims Administration Communication Critical Thinking Customer Service Data Entry Detail-Oriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Problem Solving Risk Assessments Time Management

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.