Principal Product Manager Hasbro Direct
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Job Location:
Renton, WA - USA
Monthly Salary:
$ 122300 - 183500
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Hasbro our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of for adventurous and curious people who want to explore experiment and innovate tocome up withthe best ideas. Our culture has inspired our diverse team of highly skilled highly creative and highly committed individuals for 100yearsand we believe the best is yet to come.
Hasbros Direct-to-Consumer (DTC) organization is building a unified commerce platform that powers fan experiences across Hasbro Pulse Dungeons & Dragons Beyond and Secret Lair. As Principal Product Manager Order Management and Post-Purchase Experience you will define and execute the product strategy for how Hasbro manages and fulfills every order. Youll own the roadmap for Salesforce Order Management (OMS) fulfillment and logistics integrations (GXO WMS SAP) and post-purchase automation capabilities that improve delivery accuracy speed and customer satisfaction. This is a senior product leadership role accountable for delivering measurable improvements to order reliability operational efficiency and customer experience. You will partner with Engineering Operations and Customer Care to scale Hasbros global DTC capabilities and ensure the platform performs consistently across all brands and regions.
What Youll Do
1. Define and Execute the Product Strategy
Own the product vision and roadmap for order management fulfillment and post-purchase experiences within Hasbros unified Salesforce ecosystem.
Partner with Engineering and Architecture to extend Salesforce OMS integrations with payment tax andlogisticssystems.
Translate customer feedback and business goals into product requirements that improve fulfillment accuracy reduce processing time and support new fulfillment models.
Establish clear success metrics and OKRs focused on order completion rates SLA adherence automation adoption and customer satisfaction.
2. Drive Operational Efficiency and Automation
Lead initiatives that simplify and automate high-volume order workflows such as refunds address changes and split shipments.
Collaborate with Customer Care and Digital Genius teams to create self-service capabilities and automated case resolution flows that reduce contact volume.
Partner with Analytics toidentifybottlenecks measure process performance and prioritize optimizations that deliver the highest business value.
Ensure all automation efforts align with Hasbros compliance tax and financial reconciliation requirements.
3. Lead and Develop Product Teams
Provide product direction coaching and mentoring to Product Managers and cross-functional partners.
Guide delivery teams to focus on measurable outcomes not outputbalancing near-term improvements with long-term platform scalability.
Represent the OMS and post-purchase domain in roadmap planning quarterly reviews and leadership forums ensuring alignment with Hasbros DTC priorities.
4. Collaborate Across Hasbros Unified Platform
Work with Front-End Data and Platform teams to ensure a cohesive fan journey from checkout through delivery.
Partner with Operations and Finance to align OMS capabilities with fulfillment processes regional compliance and accounting automation.
Contribute to theUnified eCommerce Platform roadmap ensuring OMS and fulfillment enhancements integrate seamlessly with front-end commerce and global expansion efforts.
Minimum Qualifications
7 years of product management experience ineCommerce order management or fulfillment systems.
Strong knowledge ofSalesforce OMS warehouse management systems (WMS) or ERP integrations.
Proven ability to leadcross-functional deliverywith Engineering Operations and Customer Experience teams.
Demonstrated success defining measurable outcomes and driving improvements through data-driven prioritization.
Excellent written verbal and stakeholder communication skills.
Preferred Qualifications
- Experience withmulti-region fulfillment 3PL integrations and SAP financial reconciliation.
- Background inworkflow automation customer care tools or service experience platforms.
- Track recordof leading complex multi-brand productstrategies on aglobal scale.
- Experience mentoring PMs or leading large cross-functional initiatives.
We are an Equal Opportunity / Affirmative Action Employer
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation please contact your recruiter or coordinator.
The base salary range for this position is $122300.00 to $183500.00. The hiring range will vary based on factors such as experience skills location and market conditions. Additionally employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Our Comprehensive Benefits Package Includes:
- Health & Wellness: Medical Dental and Vision Insurance
- Time Off to Recharge: Paid Vacation & Holidays
- Financial Well-being: Generous 401(k) Match
- Life & Family Support: Paid Parental Leave
- Giving Back: Volunteer & Employee Giving Programs
- Level Up Your Skills: Tuition Reimbursement
- Exclusive Perks: Product Discounts & More!
Required Experience:
Staff IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Jetzt Spielzeug und Spiele von Hasbro entdecken. Auf der Website von Hasbro gibt es lustiges Spielzeug für Kinder, unter anderem Action-Figuren, Puppen, elektronische Spielzeuge, Brettspiele und vieles mehr.
